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We are looking for an experienced AV/VC Support Engineer to manage and maintain audio-visual and video conferencing systems across meeting rooms, boardrooms, and event spaces. The role involves troubleshooting, setup, maintenance, and providing high-quality support during critical business meetings and events.
Responsibilities
- Manage and support Audio-Visual (AV) and Video Conferencing (VC) systems across offices.
- Handle setup, configuration, and troubleshooting of meeting room AV/VC equipment.
- Provide end-to-end support during Townhalls, All-Hands, and Leadership meetings, ensuring smooth operation of audio, video, and projector systems.
- Log and follow up on hardware/software issues with OEM vendors.
- Maintain inventory and warranty tracking for AV/VC equipment.
- Proactively alert management about expiring warranties/AMCs and suggest renewals.
- Ensure timely setup and smooth functioning of systems like amplifiers, speakers, microphones, and displays.
- Deliver high-quality customer service with a positive and professional attitude.
Required Skills
- Experience in handling and supporting:
- Biamp audio systems and Evoko meeting schedulers
- Poly and Aver video conferencing systems (including MTR setups)
- Magic Info software for display content management
- Amplifiers, handheld/collar microphones, and digital boards (Samsung/Microsoft)
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Consulting
Industry
Software Development