Technician, Onsite Maintenance

Avispl; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

AVISPL in India (Delhi) hires an Onsite Audio-Visual Event and Meeting Support Technician to partner with Customer Service Teams and the Global Helpdesk, delivering world-class service at the client site. You will manage Zoom meetings/events, ServiceNow tickets, and operate Cisco/Poly/Crestron and other AV equipment, supporting VIP meetings and general event setups.

Ideal candidates have 1–2 years hands-on onsite AV support, strong Windows/Office knowledge, and excellent English communication.

Qualifications

• 1–2 years hands-on onsite audiovisual support experience.
• Good understanding of Windows and Microsoft Office applications.
• Experience supporting Zoom or similar collaboration platforms.
• Basic knowledge of audio, video, and control signal flow.

Responsibilities

• Manage Zoom meetings and events, the primary webinar platform.
• Manage ServiceNow, the primary ticketing management system.
• Operate VC equipment like Cisco, Poly, Extron and Crestron and other related AV equipment.
• Support VIP meetings and Townhalls involving C-level people (managing directors, SVPs, and EVPs).
• Assist users in setting up Zoom meetings at their workstations or in VC rooms.
• Set up/breakdown of conference spaces to meet the customers event needs.
• Perform support tasks in a timely and quality-conscious manner.
• Perform regular preventative maintenance checks and housekeeping for room AV equipment.
• Work with internal/external teams/vendors/field engineers for troubleshooting of AV issues and break fixes.

Skills

Onsite AV support

Windows OS

Zoom

Troubleshooting

Communication

Teamwork

Tools

ServiceNow

Cisco

Crestron

Extron

Poly

Job description

Job Summary

The AVI-SPL Onsite Audio-Visual Event and Meeting Support Technician will work in partnership with Customer Service Teams and the Global Helpdesk to provide on-premises support for AVI-SPL customers at the client site, with the end goal of delivering a world-class customer service experience. The successful candidate will be deployed at the client site at their India office. The client is a global investment bank.

Responsibilities

• Manage Zoom meetings and events, the primary webinar platform.
• Manage ServiceNow, the primary ticketing management system.
• Operate VC equipment like Cisco, Poly, Extron and Crestron and other related AV equipment (training will be provided).
• Support VIP meetings and Townhalls involving C-level people (managing directors, SVPs, and EVPs).
• Assist users in setting up Zoom meetings at their workstations or in VC rooms.
• Set up/breakdown of conference spaces to meet the customers event needs.
• Perform support tasks in a timely and quality-conscious manner.
• Perform regular preventative maintenance checks and housekeeping for room AV equipment.
• Work with internal/external teams/vendors/field engineers for troubleshooting of AV issues and break fixes.
• Must be a team player and be able to work as part of the India support team.
• Provide client training as needed for AV equipment operation in the meeting rooms.
• Work on other duties assigned as needed.

Skills and Abilities

• 1-2 years of hands‑on onsite audiovisual support experience preferred.
• Good understanding of Microsoft Windows and Microsoft Office applications.
• Experience supporting Zoom or similar collaboration platforms.
• Basic knowledge of audio, video, and control signal flow.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication skills, both verbal and written, in English.
• Customer‑service mindset with a professional and positive attitude.
• Ability to work independently and as part of a regional team.