AV Service Engineers - Subject Matter Experts (nights)

Kinly; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Company benefits

Flexible working arrangements

Job summary

A leading AV technology advisor is seeking AV Service Engineers - Subject Matter Experts for night shifts in Pune, India. The role involves delivering remote technical support, troubleshooting issues, and assisting on-site teams. Candidates should have strong AV technical support experience and advanced knowledge of systems such as Crestron and Q-SYS. This position offers an opportunity to work with a multi-award-winning team in a dynamic environment.

Qualifications

• Proven background in AV technical support.
• Advanced knowledge of AV systems integration.
• Experience with troubleshooting complex AV issues.
• Strong troubleshooting skills for complex hardware, software, and network issues across AV platforms.
• Ability to clearly explain technical details to team members, clients, and stakeholders.
• Certifications: CTS, Crestron, QSC, or Microsoft certifications are preferred.

Responsibilities

• Deliver advanced remote technical support for AV systems.
• Troubleshoot and resolve issues across global locations.
• Document technical insights for team reference.
• Identify recurring issues and document technical insights for team reference.
• Work closely with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems.
• Support escalation processes by providing timely and thorough responses to high‑priority issues under the guidance of the team lead.
• Assist in creating and updating internal documentation, including FAQs, playbooks, and troubleshooting guides.
• Contribute technical insights and lessons learned to support the broader AV support team.
• Use Crestron Toolbox and associated tools for remote diagnostics.
• Troubleshoot Q‑SYS audio signal flow, DSP issues, and network conflicts.
• Use Q‑SYS Designer Software to remotely investigate and resolve AV concerns.
• Diagnose issues related to digital signage content, playback, and scheduling.
• Manage Appspace user configurations and troubleshoot display integrations remotely.
• Support live and on‑Demand video streaming troubleshooting and monitor encoder settings and stream delivery pathways.
• Troubleshoot Cisco video endpoints and room systems.
• Remotely troubleshoot MTR peripherals (displays, cameras, microphones).
• Resolve issues with call quality, connectivity, and meeting platform integration.

Skills

AV technical support experience

Knowledge of Crestron

Experience with Q-SYS

Troubleshooting skills

Communication skills

Education

CTS certification

Crestron certification

Microsoft certifications

Tools

Crestron Toolbox

Q-SYS Designer

SMPL Debugger

Cisco systems

Cisco endpoints

Job description

AV Service Engineers - Subject Matter Experts (nights)

Join to apply for the AV Service Engineers - Subject Matter Experts (nights) role at Kinly.

Location: Pune, India (client site, 5 days per week)

Salary: Negotiable (dependent on experience), plus company benefits.

Hours: Monday - Friday, India Night Shift; 40 hours a week, covering 7am - 7pm US (Nashville) time zone.

Kinly is a leading integrator of audio-visual and unified communications solutions, the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have designed, developed, integrated and supported complex audiovisual solutions, delivering consistent, secure and flexible meeting experiences.

Key Responsibilities:

• Deliver advanced remote technical support for AV systems across global locations.
• Troubleshoot and resolve issues using tools such as Crestron Toolbox, Q-SYS Designer, MTR Admin Center, etc.
• Provide real‑time support and step‑by‑step guidance to on‑site engineers for physical interventions when required.
• Identify recurring issues and document technical insights for team reference.
• Work closely with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems.
• Support escalation processes by providing timely and thorough responses to high‑priority issues under the guidance of the team lead.
• Assist in creating and updating internal documentation, including FAQs, playbooks, and troubleshooting guides.
• Contribute technical insights and lessons learned to support the broader AV support team.
• Use Crestron Toolbox and associated tools (SMPL Debugger, Text Console, DM Tool, etc.) for remote diagnostics.
• Troubleshoot issues with Crestron control panels, processors, and switchers.
• Support firmware updates and configuration reviews as directed.
• Troubleshoot Q‑SYS audio signal flow, DSP issues, and network conflicts.
• Use Q‑SYS Designer Software to remotely investigate and resolve AV concerns.
• Diagnose issues related to digital signage content, playback, and scheduling.
• Manage Appspace user configurations and troubleshoot display integrations remotely.
• Support live and on‑Demand video streaming troubleshooting and monitor encoder settings and stream delivery pathways.
• Troubleshoot Cisco video endpoints and room systems (Webex Rooms, codecs, touch panels).
• Remotely troubleshoot MTR peripherals (displays, cameras, microphones).
• Resolve issues with call quality, connectivity, and meeting platform integration.

Skills and Experience:

• Solid corporate experience with a proven background in AV technical support.
• Advanced knowledge of Crestron, Q‑SYS, Appspace, Vbrick, Cisco, and MTR systems covering control, audio, video, and network integration.
• Experience with Crestron Toolbox & Q‑SYS Designer is mandatory.
• Strong troubleshooting skills for complex hardware, software, and network issues across AV platforms.
• Ability to clearly explain technical details to team members, clients, and stakeholders.
• Certifications: CTS, Crestron, QSC, or Microsoft certifications are preferred.

We welcome reasonable adjustments for the interview process. If adjustments are required, please notify the Talent Acquisition team at the time of scheduling.

For alternative application formats, email [e-mail] with your requirements.

About Kinly
Kinly is the globally trusted AV and UCC technology advisor to world‑class organisations. Our solutions enable maximum collaboration, engagement and productivity anywhere, anytime.

Why Kinly?
• We are experienced: a multi‑award‑winning team of industry innovators.
• We are proven: the world’s leading global businesses rely on us for secure, reliable meeting experiences.
• We are independent: we partner with the world’s best AV vendors to deliver tailored technology.

Equal Opportunities
At Kinly, we provide an inclusive workplace for all employees and applicants regardless of protected characteristics. We welcome diverse talent and are committed to equal employment opportunities.