Claims Adjuster

American Bankers Insurance Company of Florida; Bengaluru; Hybrid; INR 600,000 - 800,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Assurant is seeking an Auto Claims Adjuster to evaluate warranty and extended warranty claims by reviewing repairs, validating estimates, and coordinating with dealers. The role requires a solid engineering background and hands-on understanding of automotive systems.

The position is based in Bengaluru with a Mumbai option and a hybrid work arrangement (2/3 days in office). You will assess engineering reports, ensure policy adherence, and maintain comprehensive claim documentation while

Qualifications

• Bachelor's Degree or Diploma in Mechanical, Automobile, or related engineering discipline.
• Minimum 3 years of experience in Automobile Service, Warranty, or Technical Support within OEMs, dealers, or warranty administration.
• Strong knowledge of automotive systems and aggregates including engine, transmission, electrical, and vehicle electronics.
• Understanding of vehicle diagnostic procedures, repair methodologies, and workshop operations.
• Experience in claim assessment, estimate verification, and technical report analysis.

Responsibilities

• Review and process warranty/extended warranty claims within defined service levels.
• Evaluate repair estimates for correctness of parts, labor values, and repair recommendations.
• Analyze technical failures using diagnostic reports, repair history, and supporting documents.
• Conduct root cause analysis and assess technical findings to determine claim eligibility.
• Coordinate with dealer workshops, service advisors, and technical teams for claim validation.
• Handle claim-related escalations and communicate decisions via phone and email.
• Monitor claim trends and provide analytical insights on recurring failures and repair patterns.
• Ensure adherence to warranty policies, processes, and guidelines.
• Maintain accurate claim records and documentation.

Skills

Technical troubleshooting

Root cause analysis

Claim assessment

Communication skills

MS Office

Claim management systems

Dealer coordination

Education

Bachelor's Degree / Diploma in Mechanical, Automobile, or relatedEngineering

Tools

MS Office

Claim management systems

Job description

Auto Claims Adjuster

To assess and manage warranty/extended warranty claims by reviewing technical repairs, validating repair estimates, coordinating with dealers, and ensuring accurate claim adjudication based on technical findings and policy guidelines.

Location: Bengaluru/ Mumbai

Hybrid: (2/3 Days work from Office)

What will be my duties and responsibilities in this job?

• Review and process warranty/extended warranty claims within defined service levels.
• Evaluate repair estimates for correctness of parts, labor values, and repair recommendations.
• Analyze technical failures using diagnostic reports, repair history, and supporting documents.
• Conduct root cause analysis and assess technical findings to determine claim eligibility.
• Coordinate with dealer workshops, service advisors, and technical teams for claim validation and clarification.
• Handle claim-related escalations and communicate decisions professionally via phone and email.
• Monitor claim trends and provide analytical insights on recurring failures and repair patterns.
• Ensure adherence to warranty policies, processes, and guidelines.
• Maintain accurate claim records and documentation.

Requirements needed for this position

• Bachelor's Degree / Diploma in Mechanical, Automobile, or related Engineering discipline.
• Minimum 3 years of experience in Automobile Service, Warranty, or Technical Support functions within an OEM, Automobile Manufacturer, Dealership, or Warranty Administration environment.
• Strong knowledge of automotive systems and aggregates, including engine, transmission, electrical, and vehicle electronics.
• Good understanding of vehicle diagnostic procedures, repair methodologies, and workshop operations.
• Experience in claim assessment, estimate verification, and technical report analysis.

Skills & Competencies

• Strong technical troubleshooting and root cause analysis skills.
• Ability to validate repair estimates, parts applicability, and labor operations.
• Excellent verbal and written communication skills.
• Strong analytical and decision-making capabilities.
• Ability to manage stakeholder expectations and handle escalations effectively.
• Proficiency in MS Office and claim management systems.

Preferred Qualifications

• Experience in Electric Vehicle (EV) diagnosis, service, or warranty operations.
• Exposure to Extended Warranty or Vehicle Protection Programs will be an added advantage.

Key Attributes

• Customer-focused approach.
• Attention to detail.
• Ability to work independently and manage multiple priorities.
• Strong collaboration and dealer relationship management skills.

What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Learn more at jobs.assurant.com.