Builder - Warranty

Cars24; Gurgaon; On-site; INR 279,000 - 469,000; Full time

Job summary

Cars24 in Gurgaon is seeking a Warranty Service Associate to act as the primary contact for customers with warranty and after-sales concerns. You will assess vehicle issues, coordinate with workshop teams, and ensure timely resolution while maintaining accurate records.

You should have strong communication, basic automotive knowledge, and the ability to work cross-functionally in a fast-paced environment. Prior experience in service or warranty operations is advantageous.

Qualifications

• Strong communication skills and customer management.
• Ability to build and maintain customer relationships.
• Attention to detail and precise documentation.
• Basic understanding of automotive systems and repair processes.

Responsibilities

• Act as the primary point of contact for warranty and after-sales service concerns.
• Assess vehicle issues and conduct basic inspections to identify service needs.
• Coordinate with workshop teams and internal stakeholders to resolve warranty cases.
• Monitor repair progress and update customers on status and delivery timelines.
• Validate warranty claims and maintain accurate service records and reports.
• Ensure adherence to service quality standards and customer satisfaction benchmarks.

Skills

Customer communication

Relationship management

Detail oriented

Troubleshooting

Job description

At Cars24, we're building a one-stop solution for all car ownership needs. Our mission is to make car ownership simple, convenient, and stress-free through technology, transparency, and exceptional customer experience.

Key Responsibilities

Act as the primary point of contact for customers regarding warranty and after-sales service concerns.

Assess vehicle issues and conduct basic inspections to identify service requirements.

Coordinate with workshop teams, technicians, and internal stakeholders to ensure smooth and timely resolution of warranty cases.

Monitor repair progress and proactively update customers on service status and delivery timelines.

Validate warranty claims and ensure compliance with company policies and processes.

Maintain accurate service records, documentation, and warranty-related reports.

Resolve customer concerns effectively while delivering a superior ownership experience.

Ensure adherence to service quality standards and customer satisfaction benchmarks.

Who Are We Looking For?

Strong communication, customer management, and relationship-building skills.

Basic understanding of automobiles, vehicle systems, and repair processes.

Ability to analyze issues, troubleshoot concerns, and provide effective solutions.

Detail-oriented with strong documentation and process management skills.

Comfortable coordinating with multiple teams in a fast-paced environment.

Prior experience in automotive service, warranty operations, workshop coordination, or customer support will be an advantage.