Warehouse Operations Manager

Kushals Fashion Jewellery; Bengaluru; On-site; INR 1,400,000 - 2,600,000; Full time

Benefits offered by this job

Health and accidental insurance

Performance-based annual appraisal

Paid and sick leaves

Alternate Saturday off & All sundayOff

Job summary

Kushals Fashion Jewellery is hiring a Warehouse Operations Manager in Bengaluru to lead inbound, storage, inventory control, and outbound logistics. You will drive KPI governance, optimize capacity, and guide a team toward high performance with a culture of ownership.

The role emphasizes data-driven decision making, WMS/ERP optimization, and automation initiatives to improve accuracy, productivity, and efficiency across operations.

Qualifications

• Bachelor’s degree in supply chain management, business administration, or a related field.
• 5–8 years of warehouse management or operations experience (2–3 years in a managerial role).
• Strong ownership mindset and ability to treat operations as a business-critical function.
• Proven leadership maturity with independent decision-making and accountability.
• Experience in SOP development, process standardization, productivity management, and warehouse controls.
• Result-oriented with focus on productivity, accuracy, timelines, and service excellence.
• Strong analytical thinking with ability to translate data into insights.
• Advanced proficiency in Excel, MIS reporting, dashboards, and operational analytics.
• Techno-functional understanding of WMS, ERP, warehouse automation, and related tech.
• Knowledge of AI tools in operational workflows and reporting.
• Strong vendor management and negotiation skills to optimize service quality and cost.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Focus on innovation, operational excellence, and continuous improvement.

Responsibilities

• Lead and oversee inbound, storage, inventory control, and outbound logistics.
• Ensure high accuracy, productivity, and adherence to timelines in operations.
• Establish and monitor KPIs; take corrective actions.
• Forecast manpower, space, and infrastructure based on growth projections.
• Develop short- and long-term operational strategies and optimize layout and capacity.
• Coach and develop teams for high performance and ownership.
• Lead WMS implementation and collaborate with tech teams on scalable digital solutions.
• Drive automation and AI-enabled processes to boost productivity and accuracy.
• Prepare MIS reports and dashboards for management review.
• Drive continuous improvement and lean practices to reduce costs.
• Negotiate with vendors to ensure cost efficiency and service quality.

Skills

Leadership

Data analytics

Excel

MIS reporting

WMS

ERP systems

Vendor management

Negotiation

Interpersonal skills

Process improvement

Education

Bachelor's degree in supply chain management

Tools

WMS

ERP

Job description

Warehouse Operations Manager - Job Description

The Warehouse Operations Manager is a strategic and execution-focused leadership role responsible for managing and optimizing key warehouse operations across defined functional areas with excellence, efficiency, and scalability. This role demands a mature leader with strong ownership, capable of driving performance across people, processes, and technology, while ensuring operational accuracy, cost optimization, and continuous improvement.

The individual will play a critical role in building a high-performance culture, leveraging data-driven decision-making, and leading digital transformation initiatives including WMS and process automation.

Responsibilities:

Operational Leadership & Execution Excellence

Lead and oversee assigned warehouse operations including inbound, storage, inventory control, and outbound logistics.

Ensure smooth execution of operational activities with high levels of accuracy, productivity, and adherence to turnaround timelines.

Drive structured execution of operational plans aligned with business objectives.

Establish and monitor KPIs; take proactive corrective and preventive actions.

Strategic Planning & Forecasting

Forecast operational needs including manpower, space, and infrastructure based on business growth projections.

Develop short-term and long-term operational strategies.

Optimize warehouse layout, capacity planning, and resource allocation for maximum efficiency

Lead, coach, and develop teams to drive high performance, operational discipline, and a culture of ownership.

Foster a collaborative, respectful, and ethics-driven work environment aligned with organisational values.

Effectively manage people-related situations with strong interpersonal, communication, and conflict-resolution capabilities.

Drive performance management, talent development, and succession planning to ensure team productivity, accountability, and alignment with business objectives.

Training & Capability Development

Design and drive structured learning initiatives focused on operational excellence, and process effectiveness.

Continuously enhance team capabilities through training on warehouse processes, systems, safety standards, and productivity improvement practices.

Foster a performance-oriented and learning-driven culture that encourages continuous skill development and operational growth.

Manage and negotiate with vendors (logistics, workforce, equipment, etc.) to ensure cost efficiency and service quality.

Build strong relationships with internal and external stakeholders.

Ensure alignment between warehouse operations and cross-functional teams.

Technology & Process Development

Lead implementation and optimization of Warehouse Management Systems (WMS).

Collaborate with tech teams to design, enhance, and deploy scalable digital solutions.

Drive automation initiatives and process digitization to improve productivity, accuracy, and operational efficiency.

Leverage AI tools and technology-driven solutions to enhance operational planning, reporting, and decision-making capabilities.

Data Analysis & Performance Management

Utilize data analytics to monitor performance, identify gaps, and drive continuous improvement.

Prepare actionable MIS reports and dashboards for management review.

Apply analytical thinking to solve complex operational challenges.

Promote innovation-driven thinking to enhance productivity and reduce operational costs.

Identify process inefficiencies and implement lean practices.

Drive a culture of continuous improvement and operational excellence.

Risk & Business Continuity Management

Identify operational risks and implement mitigation strategies.

Ensure business continuity through contingency planning and proactive risk management.

Candidate Profile:

Bachelor’s degree in supply chain management, business administration, or a related field.

A minimum of 5-8 years of experience in warehouse management or operations (2-3 years in Managerial role)

High ownership mindset with the ability to manage operations as a business-critical function.

Strong leadership maturity with the ability to take independent decisions and drive operational accountability.

Expertise in SOP development, process standardization, productivity management, and warehouse controls.

Result-oriented approach with focus on productivity, accuracy, timelines, and service excellence.

Strong analytical thinking with ability to convert operational data into actionable insights.

Advanced proficiency in Excel, MIS reporting, dashboards, and operational analytics.

Strong techno-functional understanding of WMS, ERP systems, warehouse automation, and operational technologies.

Knowledge and practical application of AI tools in operational workflows and reporting.

Strong vendor management and negotiation skills with focus on service quality and cost optimization.

Strong interpersonal, communication, and conflict-resolution skills.

Strong focus on innovation, operational excellence, and process improvement.

Health and accidental insurance

Performance-based annual appraisal

Paid and sick leaves

Alternate Saturday off & All sunday Off

Key Performance Indicators (KPIs)

Operational Efficiency: SLA adherence % per process

Inventory Accuracy: Inventory accuracy %, Stock variance/shrinkage %, Cycle count compliance

Productivity Management: Units processed per manpower

Cost Optimization: Warehouse operating cost per order/unit, Overtime cost control

WMS Compliance: WMS transaction compliance %

Team Management: Team productivity achievement %, Attrition rate, Absenteeism control

Training Effectiveness: Training completion and productivity improvement %

Vendor Management: Vendor SLA adherence %, Vendor turnaround efficiency, Cost savings through vendor negotiations

Continuous Improvement: Number of process improvement/automation initiatives implemented