Walkin interview Drive For Voice process Airoli - UK shift

SS&C FINTECH SERVICES INDIA PRIVATE LIMITED; Navi Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

SS&C FINTECH SERVICES INDIA PRIVATE LIMITED in Navi Mumbai is seeking an administration specialist to deliver high-quality customer service by accurately processing and authorising a range of customer transactions within defined service levels and authority limits.

You will be at the heart of our organisation, receiving training to develop new skills and a positive attitude to help you achieve future career goals.

Qualifications

• Proficiency in the English (UK) language is essential, both spoken and written.
• Minimum 1–2 years of contact centre experience, preferably in UK mutual funds financial services.
• Good keyboard skills and familiarity with Microsoft Word and Excel.

Responsibilities

• Provide real-time assistance to clients through inbound and outbound calls, web chat, and guidance.
• Process transactions within agreed service levels and financial authority limits.
• Adhere to regulatory regimes and data protection requirements.
• Support clients with platform tools and processes, ensuring timely responses.
• Communicate professionally with UK colleagues and global clients; maintain client-centric approach.
• Keep knowledge up to date on processes, products and regulation; seek improvements where needed.

Skills

English (UK) proficiency

Contact centre experience

MS Word & Excel

Keyboard skills

UK financial services knowledge

Tools

MS Word

Excel

Job description

Role Description

In this administration role you will provide a good customer service by accurately

processing and authorising a variety of customer transactions, including complex and nonstandard

transactions. This will be processed within agreed service levels and approved

financial authority levels where appropriate.

You will be at the heart or our organisation where we love to develop, support and give full

training to our staff so you should be eager to learn and develop new skills. With a positive

attitude, we will help you achieve your career goals in the future.

Core Role Responsibilities

• To comply with the regulatory regimes in which SS&C operates including Data
• Protection, Financial Crime Prevention and CASS regulations

Knowledge and Technical Skills

• Proficiency in the English (UK) language is essential, both spoken and written
• language skills are required.

• Provide real-time assistance to clients through inbound and outbound telephone
• calls, web chat, answering questions, resolving issues, and offering guidance.
• Processing transactions to agreed service levels, quality standards and where
• relevant within agreed financial authority limits
• Supporting clients with a number of platform specific support tools and processes
• Adherence to schedules to ensure Service Level Agreements are achieved.
• Ensure timely and accurate responses to client enquiries while maintaining a
• professional and client-centric approach.
• Proficiency in the English (UK) language is essential, both spoken and written
• language skills are required to communicate with UK colleagues and UK and global
• clients.
• A flexible approach to completing variety of tasks to support TL / TM and other
• teams for business needs.
• To escape issues or potential breaches to Line Manager.
• Provide a quality service, aiming for 100% accuracy and timeliness of delivery.
• To review processes and practices within your role to propose change and
• improvement where individual and team performance are being affected
• Keeps own knowledge of processes, products and appropriate regulation up to date
• Proven experience in a contact centre role, with a minimum of 1 - 2 years of
• experience. Preferably in the UK Mutual Funds Financial Services environment.
• Good keyboard skills and familiar with Microsoft word and excel
• Ability to identify areas of risk or concern, either within team or in the business.
• Exceptional communication and interpersonal skills.
• Flexible and adaptable to change and challenges.

This role offers a unique opportunity to combine your financial expertise, client service

skills, and UK language proficiency to deliver outstanding value to our clients. If you are a

dedicated and knowledgeable professional who thrives in a dynamic environment, we