Customer Service Advisor (Voice & Non Voice)

FinacPlus

Hyderabad

Remote

INR 30,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

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Professional growth opportunities

Job summary

A leading customer service provider is seeking a Customer Service Advisor to join their thriving team. In this remote role, you'll handle a variety of customer inquiries while maintaining a strong focus on service excellence. Ideal candidates will have 4-8 years of experience in customer service management, possess excellent communication skills, and be proficient in Microsoft tools. This position offers a supportive work culture and aims for first-call resolution in a dynamic environment.

Qualifications

4 – 8 years of proven experience in customer service management.
Supportive and friendly customer-centric attitude.
Great verbal and written communication skills.

Responsibilities

Change personal or vehicle details and update customer records.
Answer general customer queries and provide account updates.
Dealing with insurance claims and correspondence.
Assist customers at risk of falling into arrears.
Flag and escalate compliance issues.

Skills

Customer-centric attitude

Verbal communication

Written communication

Multitasking

Numerical skills

Problem-solving

Attention to detail

Team player

Organizational skills

Education

Bachelor’s/Master’s degree in Business Administration

Tools

Microsoft Teams

Excel

Word

Job description

Customer Service Advisor (Voice & Non Voice)

Apply for the Customer Service Advisor (Voice & Non Voice) role at FinacPlus.

About FinacPlus

FinacPlus is a Great Place to Work® Certified organization — a recognition of our people first culture, collaborative environment, and focus on professional growth. We provide high‑end virtual business process and technology services to leading global clients across finance, banking, mortgage, research, and data services. At FinacPlus, you’ll work with world‑class talent, cutting‑edge technology, and international stakeholders — while still enjoying the openness, agility, and career visibility of a fast‑growing company.

About Our Client

Our client maintains an inclusive workplace, where they recognize that a diverse range of experiences, perspectives, and backgrounds leads to better customer outcomes and creates an environment where their team can thrive. The organization supports this vision with several DEI (Diversity, Equity, and Inclusion) networks, made up of their dedicated team members, who work to make a positive impact on the company’s culture.

Role Overview

As part of our client’s team, you will join a dynamic and engaging group of Customer Service Advisors who prioritize putting the customer at the heart of everything they do. In this role, you will often be the first point of contact for customers, handling a variety of inquiries. The focus is on achieving first‑call resolution in a fast‑paced, multichannel environment, while delivering a positive and friendly service. Our clients take pride in their attention to detail, treating each customer with respect, and always striving to find the right solutions that meet their needs.

Key Responsibilities

Change personal or vehicle details. Updating customer records
Answering general customer queries and providing account updates
Dealing with insurance companies either by phone or written correspondence, updating ongoing insurance claims, issues, and responses
Speaking with customers who are at risk of falling into arrears or who are at early‑stage arrears and finding suitable and affordable solutions
Offering customers updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
Dealing with customers and their insurance claim progress
From time to time you may be asked to provide additional support across the rest of the customer management side of the onshore team
Liaise with multiple stakeholders across the business
Flag / Escalate key risks and or compliance issues should they occur

Required Skills & Experience

4 – 8 years of proven experience in customer service management
Supportive and friendly customer‑centric attitude, dedication to the customer outcome
Great verbal and written communication skills
Prior telephone‑based customer service experience
Experience of using Microsoft Teams, Word and Excel
Demonstrable literacy and numerical skills, plus adequate typing speed
Outstanding attention to detail and excellent organisational skills
A great team player with a positive attitude
Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm
Someone who thinks outside the box and is excited to share their great new ideas
A multitasker who can effectively communicate with our customers whilst navigating a CRM system
Experience of dealing with customers falling into or in early‑stage arrears is advantageous but not essential
Experience of dealing with multi‑channel communications such as web, 2‑way SMS, live chat
Car finance knowledge is highly desirable, but we will provide dedicated and industry specific training
Experience in dealing with vulnerable customers
Bachelor’s / Master’s degree in Business Administration or equivalent