International BPO - Voice(Uk shift)

SS&C FINTECH SERVICES INDIA PRIVATE LIMITED; Navi Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

SS&C FINTECH SERVICES INDIA PRIVATE LIMITED seeks an experienced contact centre specialist to support UK financial services clients. You will handle inbound and outbound calls, web chat, and provide guidance with a client-centric approach.

The role requires strong UK English communication, minimum 2+ years in a contact centre, and familiarity with financial services processes and regulatory expectations. On-site in Navi Mumbai, offering stable employment.

Qualifications

• Minimum 2+ years in a contact centre role.
• Experience in UK mutual funds financial services environment preferred.
• Excellent spoken and written English (UK) communication.

Responsibilities

• Provide real-time assistance to clients via inbound/outbound calls, web chat, and guidance.
• Process transactions to service levels and within financial authority limits.
• Support clients with platform-specific tools and processes.
• Escalate issues or potential breaches to Line Manager promptly.
• Maintain up-to-date knowledge of processes, products and regulations.

Skills

UK English proficiency

Communication skills

Customer service mindset

Tools

Microsoft Word

Microsoft Excel

Job description

• To comply with the regulatory regimes in which SS&C operates including DataProtection, Financial Crime Prevention and CASS regulations
• Knowledge and Technical Skills Proficiency in the English (UK) language is essential, both spoken and written language skills are required
• Provide real-time assistance to clients through inbound and outbound telephonecalls, web chat, answering questions, resolving issues, and offering guidance
• Processing transactions to agreed service levels, quality standards and whererelevant within agreed financial authority limits
• Supporting clients with a number of platform specific support tools and processes
• Adherence to schedules to ensure Service Level Agreements are achieved
• Ensure timely and accurate responses to client enquiries while maintaining aprofessional and client-centric approach
• Proficiency in the English (UK) language is essential, both spoken and writtenlanguage skills are required to communicate with UK colleagues and UK and globalclients
• A flexible approach to completing variety of tasks to support TL / TM and otherteams for business needs
• To escalatissues or potential breaches to Line Manager
• Provide a quality service, aiming for 100% accuracy and timeliness of delivery
• To review processes and practices within your role to propose change andimprovement where individual and team performance are being affected
• Keeps own knowledge of processes, products and appropriate regulation up to date
• Proven experience in a contact centre role, with a minimum of 2+ years of experience
• Preferably in the UK Mutual Funds Financial Services environment
• Good keyboard skills and familiar with Microsoft word and excel Ability to identify areas of risk or concern, either within team or in the business
• Exceptional communication and interpersonal skills
• Flexible and adaptable to change and challenges
• This role offers a unique opportunity to combine your financial expertise, client serviceskills, and UK language proficiency to deliver outstanding value to our clients