Walk-in | Voice Process Executive

Kotak Life Insurance; Mumbai; On-site; INR 201,000 - 312,000; Full time

Job summary

Kotak Life Insurance in Mumbai is hiring for a frontline Customer Support Executive. The role involves outbound calls to existing customers, meeting daily connect targets, and ensuring customer retention, while resolving queries and maintaining high call quality.

Requirements include a Graduate degree and 6 months to 1 year of calling experience, with proficiency in English and Hindi. Additional language skills are a plus; position is for L1 level on-site work in the Western line of Mumbai.

Qualifications

• Graduate with 6 months to 1 year calling experience.
• Excellent English and Hindi communication.

Responsibilities

• Outbound calls to existing customers.
• Meet daily target of connects.
• Ensure customer retention targets are met.
• Resolve customer queries.
• Maintain call quality.

Skills

Outbound calling

Customer retention

Query resolution

Call quality

English and Hindi

Education

Graduate

Job description

Job Description

• Outbound calling to existing customer
• Ensuring maximum number of calls and meeting daily target of connects
• Ensuring customer retention target is met
• Resolving query of the customers
• Maintaining call quality
• Good communication skill

Education: Graduate

Work experience in years: 6months to 1 year experience in calling
Skills / experience required - Yes

Level - L1

Expert or Intermediate or Beginner

Other skill set:

• Proficiency in English and Hindi
• Any additional language would be an added benefit

NOTE- we are hiring only in western line candidates.

Churchagte till Mira Byander