Walk-in | Visa Officer

PSK Engineering; Chennai District; On-site; INR 350,000 - 520,000; Full time

Job summary

PSK Engineering in Chennai is seeking a Visa Operations Executive to manage end-to-end visa processing for diverse clients. You will verify documents, prepare applications, coordinate with embassies, and track statuses to ensure timely, accurate processing.

The role requires strong communication, attention to detail and the ability to handle multiple visa cases with professionalism and timely follow-ups. Office-based role in Chennai with standard travel documentation duties.

Qualifications

• 3–6 years in Visa Processing / Visa Operations / Travel & Tourism.
• Experience handling Tourist, Business, Student, or Work Visa applications.
• Graduate from any field; Diploma/Certification in Travel & Tourism is an advantage.
• English required; Tamil or Hindi preferred.

Responsibilities

• Handle end-to-end visa processing for international destinations.
• Coordinate with embassies, consulates, VFS, and centres; schedule appointments and biometric submissions.
• Communicate visa requirements, timelines, and fees to customers; provide support via phone, email, and WhatsApp.

Skills

Visa processing

Travel documentation

Embassy coordination

Communication skills

Attention to detail

Follow-up

MS Office

Time management

Education

Graduate

Travel & Tourism diploma

Tools

MS Office Suite

Email

Online visa portals

Job description

Visa Operations Executive Travel & Tourism

Role Overview

The Visa Operations Executive will be responsible for managing the end-to-end visa processing for individual and corporate travellers. The role involves document verification, application preparation, submission coordination, follow-ups with embassies/consulates, and ensuring timely visa processing while maintaining high accuracy and customer service standards.

Key Responsibilities

1. Visa Processing & Documentation

• Handle end-to-end visa processing for international destinations.
• Collect, verify, and organize visa documents from clients.
• Prepare visa application forms and supporting documentation accurately.
• Ensure applications meet embassy, consulate, and immigration requirements.
• Identify missing or incorrect documents and coordinate with clients for corrections.

2. Embassy & Consulate Coordination

• Coordinate with embassies, consulates, VFS, and other visa application centres.
• Schedule visa appointments and biometric submissions where required.
• Track application status and provide timely updates to clients.
• Follow up on pending applications, queries, and additional document requirements.

3. Client Coordination

• Communicate visa requirements, procedures, timelines, and applicable fees to customers.
• Assist clients with visa-related queries and documentation.
• Maintain regular follow-ups until the visa process is completed.
• Provide professional and timely customer support through phone, email, and WhatsApp.

4. Compliance & Accuracy

• Stay updated on changing visa rules, immigration policies, and documentation requirements.
• Ensure all applications are submitted accurately and within deadlines.
• Maintain confidentiality of client passports and personal documents.
• Maintain proper records of visa applications, approvals, rejections, and pending cases.

5. Team & Operational Support

• Coordinate with the ticketing, reservations, tours, and sales teams for complete travel documentation.
• Maintain daily visa processing reports and application trackers.
• Support the team in achieving visa processing timelines and customer satisfaction targets.

Required Skills

• Strong knowledge of visa processing and international travel documentation.
• Good understanding of embassy, consulate, and VFS procedures.
• Excellent communication and customer-handling skills.
• Strong attention to detail and documentation accuracy.
• Good follow-up and coordination skills.
• Ability to manage multiple visa applications simultaneously.
• Proficiency in MS Office, Excel, email, and online visa portals.
• Good problem-solving and time-management abilities.

Experience & Qualification

• Experience: 3–6 years in Visa Processing / Visa Operations / Travel & Tourism.
• Experience handling Tourist, Business, Student, or Work Visa applications will be an advantage.
• Qualification: Any graduate; Diploma/Certification in Travel & Tourism is an advantage.
• Languages: English required; Tamil/Hindi preferred.

Key Performance Indicators (KPIs)

• Visa application processing accuracy.
• Timely submission and follow-up.
• Visa processing turnaround time.
• Documentation error rate.
• Customer satisfaction.
• Application tracking and reporting accuracy.

Location

Chennai – Office Based

Industry

Travel & Tourism / Visa & Immigration Services

Keywords:

Visa Processing, Visa Operations, Visa Consultant, Travel Consultant, VFS, Embassy Coordination, Consulate, Visa Documentation, International Travel, Visa Application, Immigration Documentation, Tourist Visa, Business Visa, Visa Filing, Visa Appointment, Travel Operations.