Walk-in | Virtual Relationship Manager - NR Portfolio

Kotak Mahindra Bank; Thane; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Monthly incentives

Health insurance

Retirement plans

Performance bonuses

Job summary

Kotak Mahindra Bank invites applications for a Virtual Relationship Manager role based in Thane, Maharashtra. The candidate will handle customer queries across email, chat, and phone with empathy, delivering timely resolutions and maintaining service standards.

The role requires 1-5 years in virtual relationship management, with a strong understanding of HNI portfolios and multi-channel support. Shifts rotate to meet business needs, contributing to sales targets and team performance.

Qualifications

• 1-5 years in Virtual Relationship Management.
• Strong understanding of HNI portfolios including email support, semi voice processing, and chat support.
• Excellent communication for handling inbound calls, emails and chats.

Responsibilities

• Handle customer queries via email, chat, and phone with empathy and professionalism.
• Provide accurate and timely resolutions to customers' issues through effective communication.
• Utilize blended process knowledge to resolve complex customer complaints efficiently.
• Maintain a high level of productivity while ensuring excellent customer service standards.
• Collaborate with team members to achieve sales targets and improve performance metrics.

Skills

Customer support

Email & chat support

Communication skills

Rotational shifts

Job description

Roles and Responsibilities

• Handle customer queries via email, chat, and phone calls with empathy and professionalism.
• Provide accurate and timely resolutions to customers' issues through effective communication skills.
• Utilize blended process knowledge to resolve complex customer complaints efficiently.
• Maintain a high level of productivity while ensuring excellent customer service standards.
• Collaborate with team members to achieve sales targets and improve overall performance metrics.

Desired Candidate Profile

• 1-5 years of experience in Virtual Relationship Management Role.
• Strong understanding of HNI customer portfolio including email support, semi voice processing, and chat support.
• Excellent communication skills for handling inbound calls, emails, and chats effectively.
• Ability to work on rotational shifts as per business requirements.

Perks and Benefits

• Monthly Incentives
• Health insurance
• Retirement plans
• Performance bonuses