Walk-in | Virtual Relationship Manager

Electronica Finance Limited; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

Electronica Finance Limited in Pune, Maharashtra, seeks a dynamic Virtual Relationship Manager (VRM) to strengthen relationships with existing and prospective customers via telephonic and digital channels. You will promote financial products, deliver excellent service, and drive growth by meeting sales targets.

The role emphasizes cross-selling NBFC offerings such as Business Loans, Mortgage Loans, LAP, and Equipment Finance, while maintaining CRM records, ensuring compliance, and coordinating

Qualifications

• Graduate or postgraduate in any discipline.
• 1–5 years of experience in NBFC, Banking, Financial Services, Tele-Sales, or Relationship Management.
• Knowledge of Business Loans, LAP, Mortgage Loans, Equipment Finance, or other lending products.
• Good communication and customer handling skills.
• Ability to work in a target-driven environment.

Responsibilities

• Manage and nurture relationships with allocated customers through calls, emails, and digital platforms.
• Cross-sell and up-sell NBFC products such as Business Loans, Mortgage Loans, Equipment Finance, LAP, and other lending products.
• Understand customer financial requirements and suggest suitable financial solutions.
• Achieve assigned sales and revenue targets.
• Generate leads from the existing customer database and convert them into business opportunities.
• Handle customer queries, complaints, and service requests efficiently.
• Coordinate with credit, operations, and other internal teams for faster loan processing and disbursement.
• Maintain accurate records of customer interactions and sales activities in CRM.
• Ensure compliance with company policies and regulatory guidelines.

Skills

Customer Relationship Management

Sales & Cross-Selling

Lead Generation & Conversion

Communication & Negotiation Skills

CRM Handling

Problem Solving & Customer Service

Basic Financial Product Knowledge

Education

Graduate/Postgraduate

Job description

Job Summary

We are looking for a dynamic and customer-focused Virtual Relationship Manager (VRM) to manage and strengthen relationships with existing and prospective customers through telephonic and digital channels. The candidate will be responsible for driving business growth by promoting financial products, providing excellent customer service, and ensuring customer retention.

Key Responsibilities

• Manage and nurture relationships with allocated customers through calls, emails, and digital platforms.
• Cross-sell and up-sell NBFC products such as Business Loans, Mortgage Loans, Equipment Finance, LAP, and other lending products.
• Understand customer financial requirements and suggest suitable financial solutions.
• Achieve assigned sales and revenue targets.
• Generate leads from the existing customer database and convert them into business opportunities.
• Handle customer queries, complaints, and service requests efficiently.
• Coordinate with credit, operations, and other internal teams for faster loan processing and disbursement.
• Maintain accurate records of customer interactions and sales activities in CRM.
• Ensure compliance with company policies and regulatory guidelines.

Eligibility Criteria

• Graduate/Postgraduate in any discipline.
• 1-5 years of experience in NBFC, Banking, Financial Services, Tele-Sales, or Relationship Management.
• Knowledge of Business Loans, LAP, Mortgage Loans, Equipment Finance, or other lending products.
• Good communication and customer handling skills.
• Ability to work in a target-driven environment.

Required Skills

• Customer Relationship Management
• Sales & Cross-Selling
• Lead Generation & Conversion
• Communication & Negotiation Skills
• CRM Handling
• Problem Solving & Customer Service
• Basic Financial Product Knowledge