Walk-in | Tele Caller

PVR Interiors; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Job summary

PVR Interiors in Hyderabad is seeking a results-oriented sales associate to manage outbound calls, handle inbound inquiries, and generate leads for our customer base. You will update CRM records, follow up with prospects, and strive to meet daily and weekly targets while delivering clear, friendly service.

Strong communication, active listening, patience, and basic computer skills are essential for success in this fast-paced role.

Qualifications

• Clear and polite communication over the phone.
• Active listening to understand customer needs.
• Patience and resilience to handle rejection.
• Basic computer skills including data entry and CRM usage.

Responsibilities

• Make outbound calls to potential or existing clients using prepared scripts.
• Handle inbound inquiries and provide product details.
• Generate leads by asking qualifying questions.
• Resolve customer questions and issues with clear solutions.
• Update records in the CRM with customer details and outcomes.
• Follow up with prospects to advance sales or check satisfaction.
• Meet daily or weekly targets for calls, leads, and sales.

Skills

Good Communication

Active Listening

Patience and Resilience

Basic Computer Skills

Tools

CRM

Excel

Job description

Core Responsibilities:

• Making Outbound Calls: Call potential or existing clients using prepared scripts to introduce company offerings.
• Handling Inbound Inquiries: Answer incoming calls from customers who need help or product details.
• Generating Leads: Ask questions to find out what the customer needs and spot new sales opportunities.
• Resolving Issues: Listen to complaints or questions and give clear solutions.
• Updating Records: Enter customer details, call outcomes, and notes into the computer or CRM system.
• Following Up: Call back prospects or clients to complete sales or check satisfaction.
• Meeting Targets: Reach daily or weekly goals for calls made, leads found, or sales closed

Required Skills

• Good Communication: Speak clearly, politely, and with a friendly tone over the phone.
• Active Listening: Pay close attention to what the customer says to understand their problems.
• Patience and Resilience: Stay calm and confident when facing rejection or angry callers.
• Basic Computer Skills: Know how to use a keyboard, mouse, and basic software like Excel or CRM.