Walk-in | Telecaller Agent

Global Future Consultancy; Chandigarh; Presencial; INR 180 000 - 300 000; Tempo integral

Resumo da oferta

Global Future Consultancy is seeking a Telecaller (Inside Sales Executive) to act as the first contact with prospective immigrants. You will engage warm leads, qualify interest and eligibility, and book consultations with senior immigration specialists.

The role requires high-volume outbound calling, empathetic relationship building, and strong sales acumen to convert curiosity into appointments. English fluency and regional language ability are essential.

Qualificações

• Education: Higher Secondary or a Bachelor's degree in any field.
• Experience: 6 months to 2 years in telecalling, inside sales, or B2C telesales.
• English fluency and the ability to engage customers with a persuasive telephone manner.

Responsabilidades

• Lead engagement and qualification via high-volume outbound calls to prospects.
• Present the value of immigration consultations and schedule appointments.
• Follow up with non-responsive leads through calls, WhatsApp, and email sequences.
• Maintain real-time records of interactions and scheduled appointments in CRM.

Conhecimentos

Fluent English

Regional language

Outbound calling

CRM usage

Formação académica

Higher Secondary or Bachelor's degree

Ferramentas

CRM software

Descrição da oferta de emprego

(Telecaller)

Role Overview

The Telecaller (Inside Sales Executive) serves as the critical first point of contact between aspiring immigrants and our expert immigration consulting team. The primary mission is to engage with warm leads, qualify their interest and eligibility in moving abroad, and successfully schedule them for formal consultations with our senior immigration specialists.

This role requires a blend of high-volume outbound calling, empathetic relationship building, and sharp sales acumen to convert initial curiosity into booked appointments.

Core Responsibilities

• Lead Engagement & Qualification:
  • Initiate high-volume outbound calls to prospects who have requested information regarding study, work, or permanent residency visas.
  • Conduct initial screening to assess the applicant's profile (education, work experience, financial readiness, and language proficiency).
• Appointment Scheduling:
  • Present the value of a formal immigration consultation effectively.
  • Book, confirm, and manage daily consultation appointments for the sales and legal teams to meet monthly pipeline targets.
• Relationship & Pipeline Management:
  • Follow up diligently with non-responsive or hesitant leads through calls, WhatsApp, and email sequences.
  • Maintain meticulous, real-time records of all interactions, lead statuses, and scheduled appointments in the company CRM.
• Product Knowledge:
  • Stay updated on basic, high-level changes in immigration pathways (e.g., Canada Express Entry, Australia PR, UK Student Visas) to answer introductory questions confidently without giving legal advice.

Key Performance Indicators (KPIs)

Your success in this role will be directly measured by:

1. Dials & Talk Time: Meeting daily minimum metrics for outbound calls made and total minutes spent engaging leads.
2. Lead-to-Appointment Conversion Rate: The percentage of contacted leads successfully scheduled for a consultation.
3. Show-Up Rate: Ensuring booked leads actually attend their scheduled consultations with the immigration experts.

Required Qualifications & Competencies

• Education: Higher Secondary (12th Pass) or a Bachelors degree in any field.
• Experience: 6 months to 2 years of experience in telecalling, inside sales, customer support, or B2C telesales (Experience in the immigration, ed-tech, or insurance sectors is a major asset).
• Communication Skills: Exceptional verbal communication and active listening skills. Must be fluent in English and [Insert Regional Language, e.g., Hindi/Punjabi] with a neutral accent and a persuasive telephone manner.
• Resilience & Drive: A thick-skinned, self-motivated attitude capable of handling high rejection rates and pushing through objections.