Walk-in | Technical Chat Support Executive

Your Pitchh; Bengaluru; On-site; INR 320,000 - 470,000; Full time

Benefits offered by this job

Immediate Joining

US Process exposure

Night Shift

Job summary

Your Pitchh in Bengaluru is hiring Technical Chat Support Executives for an international US-based chat process. The role involves providing technical assistance to customers via chat and non-voice support, troubleshooting queries, and ensuring a positive customer experience.

We seek graduates/undergraduates with excellent English, good typing speed, basic troubleshooting, and the ability to handle queries professionally. Shifts are US/night, with immediate joining and international exposure.

Qualifications

• Excellent written English communication.
• Good typing speed and accuracy.
• Basic technical troubleshooting knowledge.
• Good logical and analytical skills.
• Ability to handle customer queries professionally.
• Comfortable working in US/night shifts.

Responsibilities

• Handle customer queries through chat/non-voice support.
• Provide technical assistance and troubleshoot customer issues.
• Understand customer concerns and provide appropriate solutions.
• Maintain good written communication and professional chat etiquette.
• Follow process guidelines, SOPs, and quality standards.
• Maintain accuracy while handling multiple chats/tasks.
• Escalate complex technical issues to the appropriate team.
• Meet productivity, quality, and customer satisfaction targets.

Skills

Excellent written English

Typing speed

Technical troubleshooting

Analytical skills

Professional communication

US/night shift readiness

Education

Graduate / Undergraduate

Job description

Hiring: Technical Chat Support Executive US Process

!!!immediate Joining!!!

Job Title: Technical Chat Support Executive

Location: Brookefield, Bangalore

Process: International Technical Chat Support US Process

Shift: US Shift / Night Shift (Rotational Shifts)

Experience: Minimum 1 year Experience into BPO technical support

Qualification: Graduate / Undergraduate

Language : Excellent communication in English and Hindi.

Job Description

We are hiring Technical Chat Support Executives for an international US-based chat support process. The role involves providing technical assistance to customers through non-voice/chat support, troubleshooting customer queries, and ensuring a positive customer experience.

Role & responsibilities

• Handle customer queries through chat/non-voice support.
• Provide technical assistance and troubleshoot customer issues.
• Understand customer concerns and provide appropriate solutions.
• Maintain good written communication and professional chat etiquette.
• Follow process guidelines, SOPs, and quality standards.
• Maintain accuracy while handling multiple chats/tasks.
• Escalate complex technical issues to the appropriate team.
• Meet productivity, quality, and customer satisfaction targets.
• Required Skills
• Excellent written English communication.
• Good typing speed and accuracy.
• Basic technical troubleshooting knowledge.
• Good logical and analytical skills.
• Ability to handle customer queries professionally.
• Comfortable working in US/night shifts.

Why Join Us?

• CTC Upto 4.7 LPA (32K)
• Opportunity to work in an international US process.
• Technical chat/non-voice support exposure.
• Suitable opportunity for experienced candidates.
• Career growth opportunities in the customer support/technical support domain.