Walk-in | Team Lead

Startek (Aegis Customer Support Services Pvt. Ltd.); Bengaluru; On-site; INR 630,000 - 770,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) in Bengaluru invites a results-driven KAM Lead to guide a team handling e-commerce sellers, drive sales, and steer growth across accounts.

Applicants need 4+ years in KAM/RE processes, 1+ year of team leadership, strong MS Excel and data analysis, and fluent Hindi and English. Location: Bangalore (Shivajinagar). Salary upto 7 Lakh per annum.

Qualifications

• Graduate in any discipline (10+2+3).
• 4+ years of experience in KAM/RE processes.
• 1+ year of team handling experience.
• Proficient in MS Excel and comfortable with data analysis.
• Strong communication skills in Hindi and English.
• Proven leadership skills with ability to drive results through team.
• E-commerce domain experience preferred.

Responsibilities

• Lead and manage a team of Key Account Managers (KAMs) handling e-commerce sellers.
• Monitor and drive team performance to achieve sales, revenue, and growth targets.
• Analyze seller performance and provide strategic inputs to enhance business outcomes.
• Coordinate with internal stakeholders to ensure seamless seller support and resolution.
• Conduct regular reviews, coaching, and training sessions for the team.
• Maintain team motivation and discipline while ensuring performance benchmarks are met.
• Manage dashboards, track KPIs, and generate performance reports using Excel.

Skills

MS Excel

Data analysis

Leadership

Team management

Communication skills

Education

Graduate in any discipline

Job description

Responsibilities

• Lead and manage a team of Key Account Managers (KAMs) handling e-commerce sellers
• Monitor and drive team performance to achieve sales, revenue, and growth targets
• Analyze seller performance and provide strategic inputs to enhance business outcomes
• Coordinate with internal stakeholders to ensure seamless seller support and resolution
• Conduct regular reviews, coaching, and training sessions for the team
• Maintain team motivation and discipline while ensuring performance benchmarks are met
• Manage dashboards, track KPIs, and generate performance reports using Excel

Desired Candidate Profile

• Graduate in any discipline (10+2+3)
• Minimum 4 years of experience in KAM/RE (Relationship Executive) processes
• Minimum 1 year of team handling experience
• Proficient in MS Excel and comfortable with data analysis
• Strong communication skills in Hindi and English
• Proven leadership skills with ability to drive results through team
• E-commerce domain experience preferred

Location: Bangalore, Shivajinagar

Salary upto 7 Lakh