Walk-in | Immediate Joiners : Travel Chat Support : 31K CTC : Gurgaon : Apply

Outpace Consulting Services; New Delhi, Gurugram District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Both side cab

Job summary

Outpace Consulting Services in Gurgaon is hiring for an International Travel Back Office role. You will handle flight bookings, hotel reservations, ticketing, and itinerary changes, ensuring accuracy and efficient processing of customer requests.

Candidate must have 6 months travel process experience, be ready for 24x7 shifts with 5 days of work, and join immediately. Cabs provided both sides.

Qualifications

• Graduate/UG with min 6 months experience in travel process.
• Candidates must not have any exams in the next 4 months.
• 24x7 shifts
• 5 days working

Responsibilities

• Handle international travel-related back-office operations, including flight bookings, hotel reservations, ticketing, cancellations, and itinerary modifications.
• Process customer requests related to travel bookings, rescheduling, refunds, and reservation changes accurately and efficiently.
• Coordinate with airlines, travel agencies, and internal teams to resolve booking discrepancies and travel-related issues.
• Verify passenger details, booking confirmations, travel documents, and payment information to ensure accuracy.
• Work with travel reservation systems, CRM tools, and GDS platforms such as Amadeus, Sabre, or Galileo, as applicable.

Skills

Excellent communication skills

Customer service aptitude

Education

Graduate/UG with travel process exposure

Tools

Amadeus

Sabre

Galileo

Job description

Hi,

We are Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Backoffice Support

Daily Walk-in @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)

Landmark : Near Hotel Nirulas

Walk-in Time : 11 am to 1 Pm

JOB LOCATION & SALARY

GURGAON

• 1: Graduate/UG with min 6 months Exp in Travel Process
• 2: Candidate Must Not Have Any Exams in the Next 4 Months
• 3: 24x7 Shifts
• 4: 5 Days Working
• 5: Both Side Cabs
• 6: Excellent Communication Skills
• 7: Immediate Joiners Preferred

Roles and Responsibilities International Travel Back Office

• Handle international travel-related back-office operations, including flight bookings, hotel reservations, ticketing, cancellations, and itinerary modifications.
• Process customer requests related to travel bookings, rescheduling, refunds, and reservation changes accurately and efficiently.
• Coordinate with airlines, travel agencies, and internal teams to resolve booking discrepancies and travel-related issues.
• Verify passenger details, booking confirmations, travel documents, and payment information to ensure accuracy.
• Work with travel reservation systems, CRM tools, and GDS platforms such as Amadeus, Sabre, or Galileo, as applicable.
• Maintain accurate booking records, update customer information, and ensure timely processing of travel requests.
• Meet productivity, turnaround time (TAT), quality, and customer service standards while following company policies and travel industry guidelines.