Walk-in | Service Coordinator

JP Sales Corporation; Dehradun; On-site; INR 350,000 - 550,000; Full time

Job summary

JP Sales Corporation in India is seeking a skilled after-sales service professional to manage service operations, warranty handling, and claims processing. You will coordinate with customers, dealerships, and internal teams to resolve issues, ensure timely responses, and maintain accurate service records including work orders, inventory, and billing.

Strong communication and the ability to work independently are essential to build lasting customer relationships in a fast-paced automotive

Qualifications

• 2-4 years of experience in aftermarket services or related field.
• Excellent communication skills for interactions via phone, email, or chat.
• Ability to work independently with strong organizational skills.

Responsibilities

• Manage after-sales service operations, including warranty handling and claims processing.
• Coordinate with customers, dealerships, and internal teams to resolve customer complaints and issues.
• Ensure timely resolution of technical queries from customers through phone calls, emails, or chats.
• Maintain accurate records of service activities, including work orders, inventory management, and billing.
• Provide excellent communication skills to build strong relationships with customers.

Skills

After-sales service

Warranty handling

Claims processing

Customer coordination

Technical query resolution

Communication skills

Record keeping

Inventory management

Billing

Job description

Roles and Responsibilities

• Manage after-sales service operations, including warranty handling and claims processing.
• Coordinate with customers, dealerships, and internal teams to resolve customer complaints and issues.
• Ensure timely resolution of technical queries from customers through phone calls, emails, or chats.
• Maintain accurate records of service activities, including work orders, inventory management, and billing.
• Provide excellent communication skills to build strong relationships with customers.

Desired Candidate Profile

• 2-4 years of experience in aftermarket services or a related field (automobile industry preferred).
• Excellent communication skills for effective interaction with customers over phone/email/chat.
• Ability to work independently with minimal supervision; strong organizational skills for managing multiple tasks simultaneously.