Affluent Relationship Manager

Kotak Mahindra Bank; Tiruppur; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank is seeking an experienced Relationship Manager to acquire and manage High Net Worth clients in Tamil Nadu. You will profile clients, tailor financial solutions, and drive business across liabilities, assets, and fee-based products.

The role emphasizes regular portfolio reviews, proactive client engagement, and seamless onboarding in collaboration with internal teams. Strong cross-selling and adherence to regulatory guidelines are essential.

Qualifications

• At least 2 years of experience managing HNI clients.
• Experience handling Liabilities, Assets and Fee-based products.
• Strong client onboarding and cross-selling capabilities.

Responsibilities

• Acquire new HNI clients and expand relationships through strategic sales planning and execution.
• Conduct in-depth profiling to tailor financial solutions.
• Drive business across liabilities, assets and fee-based products to enhance revenue.
• Perform regular portfolio reviews and present investment options aligned with goals.
• Maintain consistent client engagement through calls and meetings.
• Resolve queries within defined turnaround times to ensure satisfaction and loyalty.
• Collaborate with internal teams for seamless service and onboarding.
• Organize sales initiatives, client events, and engagement activities.
• Ensure adherence to bank policies and regulatory guidelines in all client interactions.
• Continuously identify opportunities for cross-selling and upselling to increase wallet share.

Skills

Relationship management

Sales planning

Client profiling

Cross-selling

Upselling

Portfolio reviews

Communication skills

Regulatory compliance

Job description

Role & responsibilities

• Acquire new HNI clients and expand existing relationships through strategic sales planning and execution.
• Conduct in-depth profiling of clients to understand their financial needs and offer tailored solutions.
• Drive business across liabilities, assets, and fee-based products to enhance relationship value and revenue.
• Perform regular portfolio reviews and present investment options aligned with client goals.
• Maintain consistent client engagement through weekly/monthly calls and meetings.
• Resolve client queries within defined turnaround times to ensure satisfaction and loyalty.
• Collaborate with internal teams to ensure seamless service delivery and client onboarding.
• Organize and participate in special sales initiatives, client events, and engagement activities.
• Ensure strict adherence to bank policies and regulatory guidelines in all client interactions.
• Continuously identify opportunities for cross-selling and upselling to increase wallet share and client stickiness.

Preferred candidate profile

At least 2 years of experience managing HNI clients is required