Senior Executive Consultant - HSR - Anera

Kushals Fashion Jewellery; Bangalore Rural; On-site; INR 600,000 - 900,000; Full time

Job summary

Kushals Fashion Jewellery, Bangalore, is seeking a Senior Experience Associate to elevate customer interactions and maintain premium store standards. You will lead by example on styling consultations, product knowledge, and consultative selling while mentoring junior staff.

You will contribute to sales targets, ensure flawless store operations, and uphold luxury brand values through relationship-driven selling and proactive customer care.

Qualifications

• Minimum 3–5 years in luxury retail.
• Experience with premium brand standards.
• Knowledge of silver jewellery and hallmarking preferred.
• Excellent grooming and professional presence.

Responsibilities

• Deliver a personalized, premium shopping experience.
• Provide styling consultation and product knowledge on silver jewellery and collections.
• Build and nurture customer relationships to drive repeat business.
• Mentor junior team members and support Store Manager.
• Ensure smooth store operations and premium visual presentation.

Skills

Luxury retail selling

Customer service

Relationship building

Team mentorship

Communication skills

Store operations

Visual merchandising

Tools

POS systems

CRM tools

Billing software

Inventory software

Job description

Senior Experience Associate

Designation: Senior Experience Associate

Department: Retail Operations

Role Overview

The Senior Experience Associate is responsible for delivering an elevated and personalized customer experience while ensuring excellence in day-to-day retail operations. As a senior member of the store team, the role combines luxury selling, relationship management, operational discipline, and team mentorship to drive performance and uphold premium brand standards. Acting as a floor leader and brand ambassador, the role creates memorable customer interactions, supports seamless store operations, and mentors team members to consistently deliver a refined luxury retail experience.

Responsibilities

Elevated Customer Experience

• Deliver a personalized, warm, and premium shopping experience to every customer while acting as a true brand ambassador representing the elegance and values of the brand.
• Provide styling consultation and expert product knowledge on silver craftsmanship, hallmarking, purity, gemstones, and collections to guide confident purchase decisions.
• Understand customer preferences and recommend suitable jewellery pieces for self‑purchase, gifting, and special occasions through a consultative selling approach.
• Build and nurture strong customer relationships through proactive follow‑ups, repeat engagement, loyalty building, and relationship‑led selling to drive repeat business.
• Manage after‑sales support including polishing, repairs, exchanges, and service coordination while resolving customer concerns and escalations professionally to ensure positive brand sentiment.

Sales Performance

• Achieve individual and store sales targets through consultative selling while maximizing conversion, average bill value, and units per transaction.
• Identify upselling and cross‑selling opportunities across collections to enhance customer value and overall store performance.
• Support product launches, festive sales periods, and in‑store events while maintaining awareness of fast‑moving products and customer buying trends.

Retail Operations Excellence

• Maintain impeccable visual merchandising and premium store presentation standards, ensuring showcases, counters, and customer areas are always customer‑ready.
• Execute inventory checks, cycle counts, and high‑value stock counts with complete accuracy to ensure stock integrity.
• Oversee secure stock movement from vault/storage to the sales floor in line with defined processes and security protocols.
• Support billing, POS operations, cash handling, and daily opening/closing procedures to ensure smooth store functioning.
• Coordinate with internal teams for replenishment, transfers, and stock availability while ensuring compliance with audits, shrinkage controls, SOPs, and company policies.

Leadership & Mentorship

• Support the Store Manager in daily briefings, team readiness, and target alignment to ensure smooth store operations.
• Mentor and coach Experience Associates on service etiquette, product knowledge, and selling skills to enhance team capability.
• Support onboarding and training of new team members, ensuring alignment with brand standards and store processes.
• Lead the sales floor during peak hours or in the absence of the Store Manager, handle escalations confidently, and foster a positive, collaborative, high‑performance team culture.

Candidate Profile

• 3 to 5 years of experience in retail sales, preferably in luxury jewellery, watches, premium fashion, lifestyle, or beauty brands.
• Proven track record of achieving sales targets and delivering strong customer service outcomes.
• Strong understanding of retail selling, customer servicing, and store operations.
• Knowledge of POS systems, billing, CRM tools, and inventory processes.
• Exposure to visual merchandising and premium store presentation standards.
• Basic understanding of silver jewellery, hallmarking, and product care preferred.
• Strong interpersonal and relationship‑building skills with the ability to create lasting connections with customers and team members.
• Excellent grooming, elegance, and professional presence aligned with luxury retail brand standards.
• Customer‑centric mindset with a passion for service excellence, high ownership, reliability, and strong attention to detail.
• Leadership potential with the ability to guide junior team members, lead by example, and support the Store Manager in driving targets and floor discipline.
• Strong verbal and written communication skills with confidence to engage premium customers, explain products and styling suggestions.
• Preferred Age Range: 26 to 32 years.
• Communication Level: Strong verbal communication with professional customer handling, able to engage premium customers confidently, handle escalations, and build long‑term customer relationships. English plus local language fluency.