Guest Relationship Manager

Ekido Holiday Tours; Mohali, Lahli; On-site; INR 180,000 - 240,000; Full time

Job summary

Ekido Holiday Tours, a luxury travel company serving high-net-worth clients, seeks young professionals with 1-2 years in service roles who are energetic, driven, and customer-obsessed.

This is not a sales role. You will focus on delivering exceptional experiences, managing relationships, and ensuring every client interaction feels thoughtful and effortless, coordinating with hotels, airlines, and partners to execute seamless itineraries.

Qualifications

• 1-2 years of experience in a service-oriented role such as hospitality, travel, or customer support.
• Fresh graduates with strong internships in premium service environments may be considered.

Responsibilities

• Interact with high-value clients in a professional, warm manner
• Handle client requests, changes and queries with speed and attention to detail
• Understand client preferences to ensure personalised service
• Coordinate with hotels, airlines, destination partners, and internal teams
• Track bookings, confirmations, and special requests
• Ensure client-facing information is accurate and well-presented
• Double-check itineraries, names, dates, and preferences
• Maintain clear client notes for consistent service
• Anticipate issues and flag them early
• Maintain discretion with sensitive client information
• Stay calm and solution-oriented during urgent situations

Skills

Client interaction

Relationship management

Customer service

Attention to detail

Professional communication

Job description

• We are a luxury travel company serving high-net-worth clients who expect personalised attention and seamless service
• We are looking for young professionals (1-2 years experience) from service backgrounds who are energetic, driven, and customer-obsessed
• This is not a sales role
• It is about delivering exceptional experiences, managing relationships, and ensuring every client interaction feels thoughtful and effortless

.

Experience Required

• 1-2 years of experience in a service-oriented role(hospitality, travel, airlines, luxury retail, customer support, relationship management, concierge services, etc )
• Fresh graduates with strong internships in premium service environments may also be considered

Key Responsibilities

• Client Interaction & Service
• Communicate with high-value clients in a professional, warm, and confident manner
• Handle client requests, changes, and queries with speed and attention to detailUnderstand client preferences and ensure personalised service delivery
• Coordination & Execution
• Work with hotels, airlines, destination partners, and internal teams to execute travel plans smoothly
• Track bookings, confirmations, special requests, and timelines
• Ensure all client-facing information is accurate and well-presented
• Quality & Attention to Detail
• Double-check itineraries, names, dates, preferences, and special instructions
• Maintain clear records and client notes for consistent service
• Anticipate potential issues and flag them early
• Professional Conduct
• Handle sensitive client information with discretion and confidentiality
• Stay calm and solution-oriented during urgent or last-minute situations

Contact number

9915088330