Walk-in | Senior Associate - Branch Operations

HDFC Life; Thiruvananthapuram; On-site; INR 300,000 - 450,000; Full time

Job summary

HDFC Life is seeking a capable operations professional to ensure customer service and backend support across NB, PS, accounts revival, and lead generation.

The role focuses on tracking and improving persistency and revival UW, with responsibilities spanning customer service, new business processing, policy servicing, claims, and documentation.

Qualifications

• Graduate or postgraduate degree required.
• Experience in operations or customer service, preferably in insurance or banking.
• 1+ years of experience in operations or related roles.

Responsibilities

• Customer Relationship and Services.
• New Business Processing.
• Policy Servicing.
• Claims handling.
• Documentation.
• Business Retention Persistency/Revival.
• Lead Generations.

Skills

Customer Service

Sales & Calling

Good communication skills

Education

Graduate/Post Graduate

Tools

MS Office

Job description

Role & responsibilities

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Academic Qualification:

Graduate/Post Graduate

Knowledge, Skills & Abilities:

1+ years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.

Required Skill:

• Customer Service
• Sales & Calling
• Good communication skills
• MS Office (Excel, PowerPoint and etc.)

Regards,

Asvini J

HDFC Life-HR

[e-mail]

8660393690