Walk-in | Sales Executive-female

Rkjewellers; New Delhi; On-site; INR 300,000 - 450,000; Full time

Job summary

Rkjewellers in New Delhi, India is seeking a Sales Executive to handle customer enquiries, coordinate with sales team and ensure timely resolution.

The role emphasizes excellent communication, customer focus, and ability to manage multiple enquiries with follow-ups. Experience with CRM is a plus.

This position offers growth within a dynamic retail environment.

Qualifications

• Excellent verbal and written communication skills.
• Good customer-handling and relationship-management skills.
• Confident and professional telephone etiquette.
• Good follow-up and coordination skills.
• Basic knowledge of CRM software.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer enquiries through calls, WhatsApp, email, and other communication channels.
• Understand customer requirements and provide accurate information.
• Follow up with prospective and existing customers regularly.
• Maintain and update customer information in the CRM system.
• Track leads, enquiries, follow-ups, and conversions.
• Coordinate with the sales team to ensure timely customer follow-up.
• Resolve customer complaints and queries or escalated them to the concerned department.
• Maintain proper records of all customer interactions.
• Prepare daily/weekly CRM and customer follow-up reports.
• Monitor pending enquiries and ensure timely closure.
• Maintain a positive and professional relationship with customers.
• Identify potential sales opportunities from existing and new customer enquiries.

Skills

Verbal communication

Written communication

Customer handling

Relationship management

CRM basics

Job description

Job Summary

We are looking for a sales Executive who will be responsible for handling customer enquiries, managing calls, maintaining customer relationships, coordinating with the sales team, and ensuring timely resolution of customer queries.

The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to manage multiple enquiries and follow-ups efficiently.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer enquiries through calls, WhatsApp, email, and other communication channels.
• Understand customer requirements and provide accurate information.
• Follow up with prospective and existing customers regularly.
• Maintain and update customer information in the CRM system.
• Track leads, enquiries, follow-ups, and conversions.
• Coordinate with the sales team to ensure timely customer follow-up.
• Resolve customer complaints and queries or escalated them to the concerned department.
• Maintain proper records of all customer interactions.
• Prepare daily/weekly CRM and customer follow-up reports.
• Monitor pending enquiries and ensure timely closure.
• Maintain a positive and professional relationship with customers.
• Identify potential sales opportunities from existing and new customer enquiries.

Required Skills

• Excellent verbal and written communication skills.
• Good customer-handling and relationship-management skills.
• Confident and professional telephone etiquette.
• Good follow-up and coordination skills.
• Basic knowledge of CRM software.Role & responsibilities