Walk-in - Pune - E-Park Kharadi

Digitide Solutions Limited; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide Solutions Limited in Pune is seeking a Customer Care Executive to be the first point of contact for customers, handling inquiries, providing accurate information, and offering timely solutions.

You will maintain high customer satisfaction, log interactions, and collaborate with cross-functional teams to improve experience.

Qualifications

• 1-2 years of experience in a customer care or support role.
• Excellent communication skills, both verbal and written.
• Proficiency in using CRM systems.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage multiple tasks simultaneously.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate and up-to-date product/service information to customers.
• Offer technical support and guidance to resolve customer issues.
• Escalate complex or sensitive customer issues to the appropriate team members.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with cross-functional teams to improve customer experience.
• Ensure compliance with company policies and procedures during customer interactions.
• Actively listen to customer concerns and provide empathetic responses.
• Identify and report any potential customer service trends or issues.
• Continuously seek opportunities to enhance customer satisfaction and loyalty.

Skills

Customer care

Communication skills

CRM systems

Problem solving

Independent work

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, providing accurate information, and offering timely solutions. Your role is crucial in maintaining our high standards of customer satisfaction and building strong relationships with our client base.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate and up-to-date product/service information to customers.
• Offer technical support and guidance to resolve customer issues.
• Escalate complex or sensitive customer issues to the appropriate team members.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with cross-functional teams to improve customer experience.
• Ensure compliance with company policies and procedures during customer interactions.
• Actively listen to customer concerns and provide empathetic responses.
• Identify and report any potential customer service trends or issues.
• Continuously seek opportunities to enhance customer satisfaction and loyalty.

Qualifications

• Minimum of 1-2 years of experience in a customer care or support role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) systems.
• Basic technical knowledge and the ability to learn new systems quickly.
• A positive and friendly attitude with a focus on customer satisfaction.
• Flexibility to adapt to changing work schedules and priorities.
• Strong organizational skills and attention to detail.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257198
• Job Category Customer Support/Operations | BPM