Walk-in | Process Associate

HCL Technologies Limited; Gurugram District; On-site; INR 250,000 - 360,000; Full time

Job summary

HCL Technologies Limited in Gurugram invites applications for an Order Management & Fulfillment Specialist. Fresh graduates with a non-technical degree can apply. You will process orders, handle inquiries, monitor open orders, and coordinate with Sales to ensure timely fulfillment.

Strong communication, attention to detail, and teamwork are essential. Timings are 11 AM to 3 PM, on-site at Sector 21 Dundahera, Haryana.

Qualifications

• Graduate from any 3-year or 4-year non-technical degree program.
• Freshers are welcome to apply.

Responsibilities

• Process customer orders accurately and efficiently.
• Handle inquiries related to order status, fulfillment, and product information.
• Monitor and manage open sales orders to ensure smooth order flow.
• Investigate and resolve order-related issues and discrepancies.
• Coordinate with the Sales team regarding order updates and follow-up actions.
• Maintain compliance with company policies, procedures, and business standards.
• Work cross-functionally with multiple teams to ensure seamless order fulfillment.
• Conduct research and analysis to resolve customer and operational challenges.
• Ensure high levels of accuracy and productivity while meeting operational metrics.

Skills

Verbal and written communication

Analytical thinking

Attention to detail

Teamwork

Computer basics

Customer-focused mindset

Education

Graduate from 3 or 4 year non-technical degree

Freshers welcome

Job description

Position Overview

We are looking for an Order Management & Product Fulfillment Specialist to support customer order processing, fulfillment activities, and client communications. This role requires strong attention to detail, analytical thinking, and excellent communication skills to ensure accurate and timely order management.

Key Responsibilities

• Process customer orders accurately and efficiently, ranging from simple to complex transactions.
• Handle customer inquiries related to order status, fulfillment, and product information.
• Monitor and manage open sales orders to ensure smooth order flow.
• Investigate and resolve order-related issues and discrepancies.
• Coordinate with the Sales team regarding order updates and follow-up actions.
• Maintain compliance with company policies, procedures, and business standards.
• Work cross-functionally with multiple teams to ensure seamless order fulfillment.
• Conduct research and analysis to resolve customer and operational challenges.
• Ensure high levels of accuracy and productivity while meeting operational metrics.

Eligibility Criteria

Education:

• Graduate from any 3-year or 4-year non-technical degree program.
• Freshers are welcome to apply.

Not Eligible:

• B.Tech
• BCA
• MCA
• M.Tech

Required Skills

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Good attention to detail and accuracy.
• Ability to work effectively in a team environment.
• Basic computer proficiency and willingness to learn order management systems.
• Customer-focused mindset.

Preferred Candidate Profile

• Fresh graduates looking to start a career in Operations, Order Management, Customer Support, or Supply Chain functions.
• Strong organizational and multitasking skills.
• Positive attitude and eagerness tos learn.

Timings 11-3 PM.

HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022.

Contact Person : Venky Singh