Process Associate Non-Tech Freshers (Gurugram Location)

HCL Technologies Limited; Gurugram District; Presencial; INR 250 000 - 450 000; Tempo integral

Resumo da oferta

HCL Technologies Limited in India is seeking an Order Management & Product Fulfillment Specialist to support customer order processing, fulfillment activities, and client communications. The role requires attention to detail, analytical thinking, and excellent communication to ensure accurate and timely order management.

This entry-level position is full-time and open to fresh graduates from non-technical degree programs.

Qualificações

• Graduation from a 3-year or 4-year non-technical degree program.
• Freshers are welcome to apply.
• Not eligible: B.Tech, BCA, MCA, M.Tech.

Responsabilidades

• Process customer orders accurately and efficiently, ranging from simple to complex transactions.
• Handle customer inquiries related to order status, fulfillment, and product information.
• Monitor and manage open sales orders to ensure smooth order flow.
• Investigate and resolve order-related issues and discrepancies.
• Coordinate with the Sales team regarding order updates and follow-up actions.
• Maintain compliance with company policies, procedures, and business standards.
• Work cross-functionally with multiple teams to ensure seamless order fulfillment.
• Conduct research and analysis to resolve customer and operational challenges.
• Ensure high levels of accuracy and productivity while meeting operational metrics.

Conhecimentos

Excellent communication

Analytical thinking

Attention to detail

Teamwork

Computer basics

Customer focus

Formação académica

Non-technical bachelor’s degree (3–4 years)

Ferramentas

Order management systems

Descrição da oferta de emprego

Position Overview

We are looking for an Order Management & Product Fulfillment Specialist to support customer order processing, fulfillment activities, and client communications. This role requires strong attention to detail, analytical thinking, and excellent communication skills to ensure accurate and timely order management.

Key Responsibilities

• Process customer orders accurately and efficiently, ranging from simple to complex transactions.
• Handle customer inquiries related to order status, fulfillment, and product information.
• Monitor and manage open sales orders to ensure smooth order flow.
• Investigate and resolve order-related issues and discrepancies.
• Coordinate with the Sales team regarding order updates and follow-up actions.
• Maintain compliance with company policies, procedures, and business standards.
• Work cross-functionally with multiple teams to ensure seamless order fulfillment.
• Conduct research and analysis to resolve customer and operational challenges.
• Ensure high levels of accuracy and productivity while meeting operational metrics.

Eligibility Criteria

Education:

• Graduate from any 3-year or 4-year non-technical degree program.
• Freshers are welcome to apply.

Not Eligible:

• B.Tech
• BCA
• MCA
• M.Tech

Required Skills

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Good attention to detail and accuracy.
• Ability to work effectively in a team environment.
• Basic computer proficiency and willingness to learn order management systems.
• Customer-focused mindset.

Preferred Candidate Profile

• Fresh graduates looking to start a career in Operations, Order Management, Customer Support, or Supply Chain functions.
• Strong organizational and multitasking skills.
• Positive attitude and eagerness to learn.

Experience

• Non-Tech Freshers only

Job Type

• Full-Time