Walk-in | Order Management - L1

Sutherland; Chennai; On-site; INR 250,000 - 400,000; Full time

Job summary

Sutherland is hiring for an Order Management role in Chennai, India. The position requires 1–2 years of relevant experience in order management, supply chain or logistics, with exposure to ERP systems such as SAP or Oracle.

The role involves day-to-day processing, tracking, coordination with internal teams and adherence to SLAs. Ideal candidates will have strong MS Excel skills, keen attention to detail, and a willingness to work in rotational shifts.

Qualifications

• Experience in Order Management and related domains.
• Understanding of order processing workflows.
• Familiarity with SAP or Oracle ERP.
• Proficient in MS Excel and communication.
• Attention to detail and coordination skills.
• Willingness to work in rotational shifts.

Responsibilities

• Handle day-to-day order processing and operations.
• Review, validate and update order details in the system.
• Coordinate with internal teams for smooth order execution.
• Track orders, shipments and delivery status.
• Address order-related queries and discrepancies.
• Maintain records, reports and process documentation.
• Ensure activities meet SLAs and TAT.
• Support daily operations and process improvements.

Skills

Order management experience

Workflows understanding

ERP knowledge

MS Excel

Attention to detail

Rotational shifts

Education

Any graduate

Tools

SAP

Oracle

Job description

Role Overview

We are hiring candidates for Order Management operations. Candidates with experience in Order Management, Supply Chain, Logistics, Freight Forwarding, Shipping or related operations are welcome to apply.

Key Responsibilities

• Handle day-to-day order processing and operational activities.
• Review, validate and update order details in the system.
• Coordinate with internal teams and stakeholders for smooth order execution.
• Track orders, shipments and delivery status.
• Handle order-related queries, discrepancies and follow-ups.
• Maintain accurate records, reports and process documentation.
• Ensure timely completion of activities within defined SLAs and TAT.
• Support daily operational requirements and process improvements.

Required Skills

• Experience in Order Management, Supply Chain, Logistics, Freight Forwarding or related domains.
• Basic understanding of order processing and operational workflows.
• Knowledge of ERP tools such as SAP / Oracle is preferred.
• Good MS Excel and communication skills.
• Strong attention to detail and coordination skills.
• Willingness to work in rotational shifts.

Eligibility

• Any graduate.
• 1-2 years of relevant experience.
• International process exposure is preferred.

Contact:

Jesima Yasmeen HR | Sutherland
Email: [e-mail]

Note:

Sutherland never requests payment or favors in exchange for job opportunities.