Walk-in Drive for Freshers || 31st Oct || O2C Voice Process || Chennai

HCL Technologies Limited; Chennai; On-site; INR 260,000 - 420,000; Full time

Job summary

HCL Technologies Limited in Chennai invites fresh graduates to join our Order to Cash (O2C) Customer Service team. You will support customer order management, coordinate with internal teams, and help ensure smooth order fulfillment through the end-to-end O2C process.

The role emphasizes strong communication, teamwork, and a customer-first attitude. Training will be provided, and shifts may be required to meet business needs at our Chennai location.

Qualifications

• Bachelor's degree in Commerce, Business Administration, or a related field.
• Fresh graduates encouraged to apply.
• Strong written and verbal communication skills.
• Basic knowledge of MS Office applications, especially Excel and Outlook.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to work in shifts if required.

Responsibilities

• Manage customer orders from receipt to delivery.
• Process sales orders accurately in ERP systems such as SAP, Oracle, or Microsoft Dynamics.
• Respond to customer queries via email, phone, or chat promptly.
• Coordinate with Sales, Logistics, Supply Chain, Finance, and Warehouse teams.
• Track shipment status and communicate updates to customers.
• Handle order modifications, cancellations, and returns.
• Assist in resolving customer complaints and service-related issues.
• Support invoice-related inquiries with Accounts Receivable.
• Maintain accurate customer records and documentation.
• Adhere to SLAs and quality standards.

Skills

Communication

Problem Solving

Teamwork

Attention to Detail

Time Management

Customer Service

Education

Bachelor's degree in Commerce / Business Administration / Management / Economics / Arts / Science

Tools

SAP

Oracle

Microsoft Dynamics

MS Excel

Outlook

Job description

Walk-in Drive for Fresher Hiring || 31st of October 2026 || O2C Voice process || Chennai Location

Job Title: Order to Cash (O2C) Customer Service Associate - Fresher

Experience: Freshers (0-1 Year)

Employment Type: Full-Time

Interview Date: 31st of October 2026

Interview Venue: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Near HDFC Bank ATM, Sholinganallur, Chennai - 600119,

Timings: 9:30PM - 1:00PM

Job Summary

We are seeking enthusiastic and customer-focused fresh graduates to join our Order to Cash (O2C) Customer Service team. The candidate will be responsible for supporting customer order management, coordinating with internal stakeholders, handling customer inquiries, and ensuring smooth order fulfillment through the end-to-end O2C process.

Key Responsibilities

• Manage customer orders from order receipt to delivery.
• Process sales orders accurately in ERP systems such as SAP, Oracle, or Microsoft Dynamics.
• Respond to customer queries via email, phone, or chat in a timely and professional manner.
• Coordinate with Sales, Logistics, Supply Chain, Finance, and Warehouse teams to ensure order fulfillment.
• Track shipment status and proactively communicate updates to customers.
• Handle order modifications, cancellations, and returns as required.
• Assist in resolving customer complaints and service-related issues.
• Support invoice-related inquiries and collaborate with Accounts Receivable teams.
• Maintain accurate customer records and transaction documentation.
• Adhere to service level agreements (SLAs) and quality standards.

Required Qualifications

• Bachelor's degree in Commerce, Business Administration, Management, Economics, Arts, Science, or a related field.
• Fresh graduates are encouraged to apply.
• Good verbal and written communication skills.
• Basic knowledge of MS Office applications, especially Excel and Outlook.
• Strong customer service orientation and problem-solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Willingness to work in shifts if required.

Preferred Skills

• Understanding of Order-to-Cash (O2C) processes is an advantage.
• Familiarity with ERP systems (SAP, Oracle, Dynamics) is a plus.
• Strong attention to detail and analytical thinking.
• Ability to prioritize tasks and manage multiple responsibilities.
• Customer Focus
• Communication Skills
• Attention to Detail
• Time Management
• Problem Solving
• Customer Service Executive
• O2C Analyst
• Order Management Specialist
• Accounts Receivable Associate
• Supply Chain Operations Analyst

This role provides an excellent opportunity for fresh graduates to build a career in Customer Service, Operations, Finance, and Supply Chain functions while gaining exposure to global business processes.

Note: Engineering Graduates are not Eligible to apply for this opening.