Order Management Executive

Msi Services; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Msi Services in Bengaluru seeks an Order Management professional to handle sales orders, documentation, inventory planning, and distribution coordination. The role requires liaising with customers and US stakeholders, handling inquiries, and ensuring timely order processing.

Candidates should have 1–3 years in an international process, be fast learners, and proficient in MS Office. Night shifts (9:00 pm–6:00 am) are mandatory. Excellent communication and organizational skills are essential.

Qualifications

• Experience in international processes is preferred.
• Must be a fast learner with ability to multitask and prioritize.
• Strong relationship management skills for liaising with customers and stakeholders.
• Excellent verbal and written communication across levels.
• Proficiency with MS Office: Excel, Word; Access is optional.
• Willingness to work night shifts (9:00 pm to 6:00 am).

Responsibilities

• Process sales orders for the company's divisions.
• Develop documentation related to support.
• Plan inventory control.
• Arrange distribution of products.
• Handle product returns and related credits.
• Process orders, returns, and credits.
• Respond to customer inquiries on products, orders, pricing, quotes, and shipping.
• Inform customers about order status and delays.
• Coordinate deliveries with third-party services.
• Support inventory and warehouse teams to handle damaged merchandise.
• Perform additional duties as required.

Skills

Order management

Relationship management

Multitasking

Communication skills

PC skills

Night shift

Tools

Excel

Word

Access

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Processing sales orders for the company's sales divisions.
2. Developing documentation related to support.
3. Planning inventory control.
4. Arranging distribution of products.
5. Solving problems in cases of product returns.
6. Placing orders, processing return requests, and entering credits.
7. Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
8. Communicating with customers about order status, any delays, or problems with their requests.
9. Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
10. Providing information and assistance as needed to inventory and warehouse personnel to expedite processing of damaged and defective merchandise.
11. Performing additional duties as required or requested.

Desired Candidate Profile

1. The candidate should possess minimum of 1-3 years of experience in an international process; specialization in Order Management is preferred.
2. Should be a fast learner.
3. The candidate should possess relationship management skills since the job will involve liaising with customers and US stakeholders.
4. The candidate should have the ability to multitask, prioritize, learn more, and be flexible.
5. Must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
6. Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word, and Access (optional).
7. Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-solving skills.
8. Good follow-up skills and strong attention to detail.
9. Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assume accountability for issues until final resolution.
10. Flexible to night shifts is mandatory (9:00 pm to 6:00 am).