Order processing Management Specialist

Sartorius; Nelamangala; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Sartorius in India is seeking an experienced Order Management professional to validate customer orders, manage end-to-end processing, and ensure on-time delivery while complying with import/export and customs regulations.

You will collaborate with customers and cross-functional teams, monitor SLAs/KPIs, address escalations, and produce MIS reports to drive operational visibility across the order lifecycle.

Qualifications

• Degree in Business Administration or a related discipline.
• 6+ years of experience in Customer Service or Order Management.
• Experience managing end-to-end order processing and delivery coordination.
• Knowledge of bonded warehouse operations and import/export processes is preferred.
• Experience handling customer complaints and escalations in a customer-facing environment.
• Strong analytical skills with backlog management and reporting.

Responsibilities

• Validate customer orders, contract terms, pricing, and supporting documentation to ensure accuracy and compliance.
• Manage end-to-end order processing activities from order receipt through successful delivery fulfillment.
• Oversee bonded warehouse operations while ensuring compliance with customs regulations and effective inventory management.
• Partner with customers and cross-functional stakeholders to support the smooth execution of customer orders.
• Monitor delivery performance against established SLAs and KPIs to maintain high service reliability.
• Analyze and manage order backlogs, identify potential risks, and provide reporting that supports business decisions.
• Resolve customer complaints, service issues, and escalations promptly to maintain a high level of customer satisfaction.
• Prepare and maintain MIS reports, operational dashboards, and performance metrics to improve business visibility.
• Provide proactive updates to customers regarding order status, delivery commitments, and issue resolution.
• Support continuous improvement initiatives that enhance operational efficiency, customer experience, and process compliance.

Skills

Analytical skills

Backlog management

Communication skills

Stakeholder management

Delivery coordination

Education

Bachelor's degree in Business Administration

Tools

SAP

Salesforce (SFDC)

Job description

Grow with us Your Responsibilities

• Validate customer orders, contract terms, pricing, and supporting documentation to ensure accuracy and compliance
• Manage end-to-end order processing activities from order receipt through successful delivery fulfillment
• Oversee bonded warehouse operations while ensuring compliance with customs regulations and effective inventory management
• Partner with customers and cross-functional stakeholders to support the smooth execution of customer orders
• Monitor delivery performance against established SLAs and KPIs to maintain high service reliability
• Analyze and manage order backlogs, identify potential risks, and provide reporting that supports business decisions
• Resolve customer complaints, service issues, and escalations promptly to maintain a high level of customer satisfaction
• Prepare and maintain MIS reports, operational dashboards, and performance metrics to improve business visibility
• Provide proactive updates to customers regarding order status, delivery commitments, and issue resolution
• Support continuous improvement initiatives that enhance operational efficiency, customer experience, and process compliance

What will convince us

• Degree in Business Administration or a related discipline
• 6+ years of experience in Customer Service or Order Management
• Proven experience managing end-to-end order processing, customer order management, and delivery coordination
• Knowledge of bonded warehouse operations, import/export processes, customs regulations, and compliance requirements is preferred
• Experience handling customer complaints, escalations, and issue resolution within a customer-facing environment
• Strong analytical skills with experience in backlog management, reporting, and operational performance analysis
• Proficiency with ERP systems such as SAP and CRM platforms such as Salesforce (SFDC) is preferred
• Advanced skills in Microsoft Excel, PowerPoint, and reporting tools for MIS preparation and data analysis
• Strong communication and stakeholder management skills with the ability to collaborate across multiple functions
• Ability to manage multiple priorities, work effectively under pressure, and meet customer and business commitments
• Customer-focused mindset with a strong sense of ownership, accountability, and attention to detail