Chat Support Executive

India Job Kart; Mohali; On-site; INR 167,000 - 246,000; Full time

Benefits offered by this job

Salary incentives

Cab facility

Training & growth

Job summary

India Job Kart in Mohali invites applications for Chat Support Executive in an international BPO. The role handles inbound/outbound chat and calls from international customers, resolving queries with care and accuracy.

Candidates with 12th pass or pursuing undergraduate/graduate studies may apply. Freshers welcome; night shift allowed; 5–6 working days; attractive salary and incentives; training and growth opportunities; cab facility as per policy.

Qualifications

• 12th pass or higher education required; undergrad/grad accepted.
• Strong English communication skills are essential.
• Willing to work in rotational or night shifts. Freshers welcome.

Responsibilities

• Handle international customers through chat or calls.
• Understand customer concerns and provide appropriate solutions.
• Resolve queries professionally within the required timeline.
• Maintain accurate customer information in the system.
• Meet quality, productivity and customer satisfaction targets.
• Follow company processes and communication standards.

Skills

Good spoken English

Night shift

Education

12th Pass

Undergraduate or Graduate

Tools

Typing

Computer basics

Job description

Chat Support Executive International BPO

We are hiring Chat Support Executives for a leading international BPO in Mohali.

Job Details

Location: Mohali, Punjab
Process: International Chat Support
Fresher and experience both can apply
Qualification: 12th Pass, Undergraduate or Graduate
Shift: Rotational/Night Shift
Working Days: 5 or 6 Days
Cab Facility: Available as per company policy

Key Responsibilities

• Handle international customers through inbound/outbound calls or chat.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer queries professionally and within the required timeline.
• Maintain accurate customer information in the system.
• Meet quality, productivity and customer satisfaction targets.
• Follow company processes and communication standards.

Candidate Requirements

• Good spoken English and communication skills.
• Comfortable working in rotational or night shifts.
• Basic computer and typing knowledge.
• Customer-focused attitude with good listening skills.
• Freshers and candidates from BPO, customer service, call centre, telecalling, sales or hospitality backgrounds can apply.
• Immediate joiners will be preferred.

Benefits

• Attractive salary and performance incentives.
• Cab facility as per company policy.
• Professional training and career-growth opportunities.
• Friendly and supportive work environment.
• Opportunity to work with an international process.

We are considering Candidates as per Customer Support, Customer Service, International Voice Process, International BPO, Voice Process, Call Centre, Customer Care Executive, Inbound Process, Chat Support, Email Support, English Communication, US Process, UK Process, Night Shift, Fresher, Undergraduate, Graduate