Walk-in | Non Voice Process Executive

eClerx LLC; Chandigarh; On-site; INR 260,000 - 460,000; Full time

Job summary

eClerx LLC is seeking an Inbound Chat Analyst to handle US-based chat inquiries with a focus on sales and upselling. You will be the first point of contact, ensuring customer questions are answered and the opportunity to upsell is captured.

The role requires excellent English writing, adaptability to a fast-paced environment, and willingness to work in rotational shifts including evenings, weekends, and holidays. A Bachelor's degree is preferred.

Qualifications

• Excellent written communication skills in English.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Responsibilities

• Responding to incoming chats from customers in a professional and courteous manner.
• Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products, pricing, and promotions.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity Chat.

Education

Bachelor's degree

Job description

Inbound Chat Analyst

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities

• Responding to incoming chats from customers in a professional and courteous manner.
• Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity Chat.

Requirements

• Excellent written communication skills in English.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Education

• Bachelor's degree in any field is preferred.