Walk-in | Customer Success Specialist

eClerx LLC; Mohali, Chandigarh; Vor Ort; INR 201.000 - 335.000; Vollzeit

Zusammenfassung

eClerx LLC in Mohali invites applications for a Voice Analyst to handle the US voice process, deliver customer service, upsell products, and document interactions.

The role requires excellent English communication, prior customer service and sales experience, multitasking ability, problem-solving skills, and readiness for rotational shifts.

Qualifikationen

• Excellent verbal and written English communication.
• Prior customer service and sales experience.
• Ability to multitask, prioritize, and manage time.
• Willingness to work rotational shifts including evenings, weekends and holidays.
• Bachelor's degree preferred.

Aufgaben

• Answer incoming calls professionally.
• Listen actively to assess needs.
• Provide accurate information and upsell.
• Document interactions and inquiries.
• Maintain product knowledge.

Kenntnisse

Excellent English communication

Customer service experience

Sales experience

Multitasking

Problem solving

Flexibility in shifts

Ausbildung

Bachelor's degree in any field

Tools

CRM systems

Jobbeschreibung

Job Description: Voice Analyst

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Education:

• Bachelor's degree in any field is preferred.