Executive

Digitide; Odisha; On-site; INR 250,000 - 450,000; Full time

Job summary

Digitide is seeking a Customer Care Executive in Odisha to deliver exceptional client support across phone, email and live chat. You will resolve issues, share accurate product details, and maintain precise records to help optimise the customer journey.

A strong, proactive communicator with CRM know-how will thrive here. The role emphasizes quick issue resolution, collaboration with cross-functional teams, and adherence to data privacy standards while upholding Digitide's brand values.

Qualifications

• High school diploma or equivalent; bachelor's preferred.
• Minimum 2 years of experience in a customer care or support role.
• Excellent communication skills across channels.

Responsibilities

• Answer customer inquiries promptly via phone, email, and live chat.
• Resolve customer complaints and provide effective solutions.
• Maintain accurate records of customer interactions and feedback.
• Provide accurate product/service information to customers.
• Collaborate with other departments for a seamless customer journey.
• Identify and escalate potential issues to the appropriate teams.
• Stay updated with company policies and product knowledge.
• Contribute to improving customer service processes through feedback.

Skills

Excellent communication

Problem solving

Customer-centric approach

Time management

Independent work

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the face and voice of Digitide Solutions, representing the company's brand and values. Your primary role is to provide exceptional customer support, ensuring a positive and memorable experience for our clients. You will be the first point of contact for customers, handling inquiries, resolving issues, and offering guidance via various communication channels.

Responsibilities

• Answer customer inquiries promptly and professionally via phone, email, and live chat.
• Resolve customer complaints and provide effective solutions, ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and feedback for future reference and analysis.
• Provide accurate and up-to-date product and service information to customers, ensuring they are well-informed.
• Collaborate with other departments to ensure a seamless customer journey and efficient issue resolution.
• Identify and elevate potential customer service issues to the appropriate teams for further action.
• Stay updated with the latest company policies, procedures, and product knowledge to offer accurate guidance.
• Actively contribute to improving customer service processes and strategies through feedback and suggestions.
• Ensure compliance with data privacy and security regulations when handling customer information.
• Maintain a positive and professional attitude, representing the company's brand and values at all times.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• Minimum 2 years of experience in a customer care or support role, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and critical thinking abilities, with a customer-centric approach to issue resolution.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage a high volume of customer interactions efficiently.
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
• A proactive and positive attitude, with a passion for delivering exceptional customer service.
• Strong attention to detail and the ability to maintain accurate records.
• Flexibility to adapt to changing work schedules and meet the demands of the role.

Job Info

• Job Identification 257541
• Job Category Customer Support/Operations | BPM