Walk-in | Loan Executive

Tirumalla Tirupati Multistate Co operative Credit Society (TTMSCCSL); Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Tirumalla Tirupati Multistate Co operative Credit Society (TTMSCCSL) is seeking a Loan Processing professional to handle end-to-end loan cycles, from application screening to disbursement and recovery, in Mumbai.

You will verify KYC and documents, coordinate with branches and customers, and ensure compliance with policies while supporting MIS reporting and customer service.

Qualifications

• Basic knowledge of loan processes and credit assessment.
• Understanding EMI calculations and interest computation.
• Strong communication and customer-handling skills.
• Good documentation and record-keeping abilities.
• Ability to coordinate with branches and various departments.
• Knowledge of local language for effective field activities.

Responsibilities

• Process loan applications and assess eligibility per society rules.
• Verify KYC, income, employment details, and documents.
• Coordinate with branch/customers to obtain missing information.
• Review loan documents and ensure completion per process.
• Coordinate loan disbursement and pre-disbursement approvals.
• Follow up on EMI payments and recover overdue dues.
• Explain loan products, rates, EMI schedules, and terms.
• Conduct field visits to verify address and business activity.
• Maintain MIS, prepare reports on loan status and disbursements.
• Ensure compliance with internal policies and regulations.

Skills

Loan processing

KYC

Document verification

Field verification

Recovery activities

Customer service

MIS reporting

Compliance

EMI calculation

Job description

1. Loan Processing

Receive and scrutinize loan applications.Check applicant eligibility as per society rules and loan policies.Ensure all required information is correctly filled in the application.

1. Document Verification

Verify KYC, income, employment/business details, guarantor documents, collateral/security, and other required documents.Identify missing, incorrect, or incomplete documents and coordinate with the branch/customer for correction.

1. Loan Documentation

Kindly check loan Application form, agreements, security documents, mortgage-related documents, and other required paperwork.Ensure documentation is completed as per the prescribed process afterwards send to Loan Dept.

1. Loan Disbursement

Coordinate with the Loan Dept. for Loan a/c opening process. ( If required )Ensure all pre-disbursement conditions and required approvals are completed before disbursement.

1. EMI & Recovery Follow-up

If Loan EMI / Interest is due Telephonic record data maintained.Follow up with borrowers/members regarding pending EMIs, late fees, and other outstanding dues.

1. Customer/Member Service

Explain loan products, interest rates, EMI schedules, tenure, charges, and applicable terms and conditions. ( If required )Resolve routine loan-related queries and coordinate with the Loan dept. when required.

1. Field Verification

Conduct borrower residence/business visits whenever required.Verify the borrowers address, business activity, income, collateral, and other relevant information.

1. Loan Portfolio Monitoring

Monitor outstanding loans, overdue accounts, and delinquent/NPA accounts.Maintain proper follow-up records and highlight high-risk accounts to seniors.

1. Compliance & Policy

Ensure all loan processing activities are carried out as per the society’s internal policies, SOPs, and applicable co-operative/banking regulations.Maintain confidentiality and accuracy of customer and loan information.

1. MIS & Reporting

Maintain updated loan records and documentation.Prepare daily/monthly reports related to loan processing, disbursement, EMI collection, overdue accounts, and portfolio status and send to Loan dept whenever reqired.

Required Skills & CompetenciesBasic knowledge of Loan process, EMI & Interest calculation, and credit assessmentGood communication and customer-handling skillsStrong documentation and record-keeping abilityBasic knowledge of computer operationsAbility to perform customer follow-up and recovery activitiesAbility to coordinate effectively with Branch, Credit, Operations, Legal, Accounts, and Recovery teamsKnowledge of local language for effective customer communication and field/recovery activities