Credit Manager

indiagold; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A financial services company is seeking a Loan Servicing Manager in Gurugram. The candidate will manage loan servicing operations, ensure compliance with standards, and coordinate with various teams throughout the loan lifecycle. Responsibilities include monitoring accounts, overseeing customer service requests, and maintaining accurate documentation. Strong knowledge of loan processes and proficiency in related systems are essential for this role.

Qualifications

• Strong knowledge of secured/unsecured loan servicing workflows.
• Understanding of NBFC compliance norms and KYC.
• Ability to improve processes analytically.

Responsibilities

• Manage day-to-day loan servicing operations.
• Ensure accurate data entry and documentation.
• Monitor repayment and reconciliation.
• Coordinate with teams for loan lifecycle management.

Skills

Loan servicing knowledge

Analytical skills

Process improvement

Proficiency in MS Excel

Tools

Loan management systems

Job description

Job Description

- Manage day-to-day loan servicing including loan enhancement, loan renewal, partial release of collateral, foreclosure of loans.

- Ensure accurate data entry, validation, and documentation (KYC, bank details, etc.) for all loan accounts.

- Monitor repayment and reconciliation of accounts.

- Ensure timely processing of customer requests & customer servicing team request such as loan rebook, renewal and loan statement.

2. Process & Compliance

- Ensure adherence to company policies, RBI guidelines, and internal audit standards.

- Implement and monitor SOPs for all servicing activities.

- Identify process gaps and design corrective actions to reduce errors and TAT.

- Oversee resolution of customer queries related to loan accounts.

- Ensure timely response to escalations from city teams, CS teams & partner banks.

4. Cross-functional Coordination

- Coordinate with other teams for seamless loan lifecycle management.

- Support tech integrations for automation of servicing processes.

Requirements

- Strong knowledge of loan servicing (secured/unsecured) and workflows.

- Understanding of NBFC compliance norms, KYC, and data management.

- Analytical and process improvement.

- Proficiency in MS Excel, loan management systems.