Walk-in | Lead Management Executive / Business Development Executive

Digilabs; Bengaluru; On-site; INR 360,000 - 480,000; Full time

Job summary

Digilabs in Bengaluru, India, is seeking a proactive Lead Manager to assign leads, nurture client relationships, and coordinate with internal teams for timely processing. The role involves handling communications via email, WhatsApp, and calls to ensure high customer satisfaction.

The ideal candidate will have experience in lead management or telecalling, strong communication skills, and the ability to work both independently and within a team to support sales and marketing goals.

Qualifications

• Experience in lead management, telecalling, customer support, or similar roles.
• Excellent verbal and written communication skills.
• Experience handling client communications via email, WhatsApp, and phone calls.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Assign leads to appropriate team members based on business requirements.
• Build and maintain strong relationships with prospective and existing clients.
• Communicate with prospective clients through email, WhatsApp and calling.
• Maintain accurate records of leads and client interactions in the CRM system.
• Coordinate with internal teams to ensure timely lead processing.
• Respond to client inquiries professionally and efficiently.
• Monitor lead status and provide regular updates to Team Lead.
• Ensure high levels of customer satisfaction through effective communication.
• Work closely with sales and marketing teams to improve lead conversion.

Skills

Lead management

Telecalling

Customer support

Verbal & written communication

Tools

CRM system

Job description

• Assign leads to the appropriate team members based on business requirements.
• Build and maintain strong relationships with prospective and existing clients.
• Communicate with prospective clients through email, WhatsApp and Calling.
• Maintain accurate records of leads and client interactions in the CRM system.
• Coordinate with internal teams to ensure timely lead processing.
• Respond to client inquiries professionally and efficiently.
• Monitor lead status and provide regular updates to Team Lead.
• Ensure high levels of customer satisfaction through effective communication.
• Work closely with the sales and marketing teams to improve lead conversion.

Requirements:

• Previous experience in lead management, telecalling, customer support, or a similar role.
• Excellent verbal and written communication skills.
• Experience in handling client communications via email, WhatsApp, and phone calls.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.