Lead Tele Caller - Developer/Channel

Anika Industries; Greater Noida; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Anika Industries in India is seeking a Customer Outreach Team Lead to manage a 7-8 member team and drive daily, weekly, and monthly targets.

You will coach individuals, monitor performance across lead conversion, productivity, quality and revenue, ensure adherence to calling standards and scripts, drive high-quality lead qualification before handover to sales or design teams, and stay updated on real estate and interior design trends to guide the team in a six-day work week.

Qualifications

• 46 years of experience in outbound sales
• at least 1–2 years in a team handling role
• Proven experience in managing target-driven sales teams
• Strong leadership, coaching and team management skills
• Excellent communication, problem-solving and decision-making abilities
• Strong understanding of sales funnels, lead qualification and metrics
• Ability to analyze data and drive performance improvements

Responsibilities

• Manage and lead a team of 7-8 Customer Outreach Executives to achieve daily, weekly, and monthly targets
• Monitor team performance across lead conversion, productivity, quality, and revenue contribution
• Conduct regular coaching, feedback sessions, and call audits to improve individual and team performance
• Ensure adherence to calling standards, scripts, and quality benchmarks
• Drive high-quality lead generation and ensure accurate qualification before handover to sales/design teams
• Track key metrics and prepare performance reports, dashboards, and insights
• Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey
• Stay updated on market trends, real estate, and interior design insights to guide the team effectively
• Foster a high-performance, accountable, and positive team culture
• Take ownership of targets in a six-day work environment

Skills

Leadership

Coaching

Communication

Problem solving

Decision making

Analytical skills

Team management

Target-driven sales

Job description

Your Key Responsibilities:

• Manage and lead a team of 7-8 Customer Outreach Executives to achieve daily, weekly, and monthly targets
• Monitor team performance across lead conversion, productivity, quality, and revenue contribution
• Conduct regular coaching, feedback sessions, and call audits to improve individual and team performance
• Ensure adherence to calling standards, scripts, and quality benchmarks
• Drive high-quality lead generation and ensure accurate qualification before handover to sales/design teams
• Track key metrics and prepare performance reports, dashboards, and insights
• Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey
• Stay updated on market trends, real estate, and interior design insights to guide the team effectively
• Foster a high-performance, accountable, and positive team culture
• Take ownership of targets in a six-day work environment

Experience & Education

• 46 years of experience in outbound sales with at least 1–2 years in a team handling role
• Proven experience in managing target-driven sales teams
• Strong leadership, coaching, Attrition and team and management skills
• Excellent communication, problem-solving, and decision-making abilities
• Strong understanding of sales funnels, lead qualification, Team productivity and efficiency levels and conversion metrics
• Ability to analyze data and drive performance improvements