Customer Relationship Executive

Digitide; Perambalur; On-site; INR 250,000 - 350,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive based in India to deliver exceptional customer experiences. You will be the first point of contact, handling inquiries and resolving issues with a positive, professional attitude to maintain a strong brand reputation.

You will collaborate with internal teams, provide product information, and ensure privacy and data security while maintaining detailed records of interactions and feedback for analysis. English fluency is essential.

Qualifications

• High school diploma or equivalent required.
• 2+ years in a customer-facing role, BFSI or back-office preferred.
• Excellent verbal and written communication abilities.
• Strong problem-solving and customer-centric approach.
• Proficiency with CRM systems and related software.
• Able to multitask and manage multiple priorities effectively.
• Positive, friendly attitude with a passion for service.
• Strong time management and organizational skills.
• Willingness to learn and adapt to new technologies.
• English fluency mandatory; additional languages are a plus.

Responsibilities

• Handle customer inquiries and complaints, providing prompt and accurate solutions.
• Maintain high customer satisfaction by building relationships and ensuring a positive brand image.
• Offer product and service information, ensuring customers are well-informed and educated.
• Collaborate with internal teams to improve customer service processes and the customer journey.
• Monitor and analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with product knowledge and industry trends to provide accurate information.
• Ensure data privacy and security by following company policies.
• Maintain accurate records of customer interactions and feedback for future reference.
• Assist in developing and implementing customer engagement strategies for long-term relationships.
• Participate in team meetings and contribute to a collaborative work environment.

Skills

Customer service

Communication

CRM software

Multitasking

Problem-solving

Time management

English fluency

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing our brand and values. Your primary role is to ensure an exceptional customer experience by providing timely and accurate support. You will be the first point of contact for customers, handling inquiries, and resolving issues with a positive and professional attitude.

Responsibilities

• Handle customer inquiries and complaints, providing prompt and accurate solutions.
• Maintain a high level of customer satisfaction by building strong relationships and ensuring a positive brand image.
• Offer product and service information, ensuring customers are well-informed and educated.
• Collaborate with internal teams to improve customer service processes and enhance the overall customer journey.
• Monitor and analyze customer feedback to identify areas of improvement and implement necessary changes.
• Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers.
• Ensure data privacy and security by adhering to company policies and guidelines.
• Maintain accurate records of customer interactions and feedback for future reference and analysis.
• Assist in developing and implementing customer engagement strategies to foster long-term relationships.
• Actively participate in team meetings and contribute to a positive and collaborative work environment.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field.
• Minimum 2 years of experience in a customer-facing role, preferably in a BFSI or back-office environment.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse audiences.
• Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
• A positive and friendly attitude, with a passion for delivering exceptional customer service.
• Excellent time management and organizational skills, with a high level of attention to detail.
• Willingness to learn and adapt to new technologies and industry best practices.
• Fluency in English is mandatory, with proficiency in additional languages being an advantage.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 254833
• Job Category Customer Support/Operations | BPM