Customer Relationship Executive

Digitide; Jhansi; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in Jhansi, India. You will be the face of the company, handling inquiries, providing accurate information, and resolving issues to ensure customer satisfaction.

The role requires strong communication, problem-solving, and CRM proficiency, with the ability to work independently in a fast-paced environment and maintain data privacy.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Customer-oriented approach with a focus on building relationships.
• Proficiency in using customer relationship management (CRM) systems.

Responsibilities

• Handle customer inquiries and provide prompt, accurate responses.
• Resolve customer issues and complaints in a timely and efficient manner.
• Maintain a high level of customer satisfaction and build positive relationships.
• Provide product and service information, ensuring customers are well-informed.
• Collaborate with other teams to ensure a seamless customer experience.
• Stay updated on company policies, procedures, and product knowledge.
• Document and report customer feedback and suggestions for improvement.
• Ensure data privacy and security when handling customer information.
• Maintain a positive and professional attitude at all times.

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the company's values and commitment to customer satisfaction. Your primary role is to handle customer inquiries, provide timely and accurate information, and resolve any issues that may arise. You will be the first point of contact for our customers, so a friendly and professional demeanor is essential.

Responsibilities

• Handle customer inquiries and provide prompt, accurate responses.
• Resolve customer issues and complaints in a timely and efficient manner.
• Maintain a high level of customer satisfaction and build positive relationships.
• Provide product and service information, ensuring customers are well-informed.
• Collaborate with other teams to ensure a seamless customer experience.
• Stay updated on company policies, procedures, and product knowledge.
• Document and report customer feedback and suggestions for improvement.
• Ensure data privacy and security when handling customer information.
• Maintain a positive and professional attitude at all times.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Customer-oriented approach with a focus on building relationships.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of BFSI industry and its regulations is preferred.
• Good time management and organizational skills.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to learn and adapt to new technologies and processes.
• A positive and enthusiastic attitude towards customer service.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 258590
• Job Category Customer Support/Operations | BPM