Walk-in | Job Vacancy-International voice process-Only Experience Required

IntouchCX; Hyderabad; On-site; INR 250,000 - 500,000; Full time

Job summary

IntouchCX is hiring a Customer Service Representative (English Voice) in Hyderabad for full-time, on-site work. You will handle end-to-end customer issues via calls, delivering white-glove service and ensuring overall satisfaction.

The ideal candidate has strong verbal and written communication, high emotional intelligence, and the ability to manage shifting priorities in a fast-paced environment. Background checks apply and post-secondary degrees are a plus.

Qualifications

• High school diploma or equivalent required.
• Six months customer service experience or equivalent.
• Post secondary degree is a plus.

Responsibilities

• Having daily interactions with the customer to handle issues from end to end via call.
• Going the extra mile to engage customers in solving issues and ensuring satisfaction.
• Quickly and effectively building rapport with customers while diagnosing and resolving issues.
• Providing white glove service and having the ability to provide an overall excellent customer experience.
• Managing customer expectations regarding estimated response times.

Skills

Verbal communication

Written communication

Emotional intelligence

Active listening

Multitasking

Phone system operation

Computer skills

Policy adherence

Shift flexibility

Interpersonal skills

Education

High School Diploma

Post-secondary degree

Tools

Phone system

Computer use

Job description

Customer Service (Voice ) -Work From Site - English - Full-time

About

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningfulconnections across voice, chat, email, and social media. Fueled by cutting‑edge technology and a team thatsall‑in on making brands thrive, were setting the bar in quality‑driven support.

About the Job

We are currently hiring Customer Service Representatives (English Voice)

As a Customer Service Representative (English)

You Will

• Having daily interactions with the customer to handle issues from end to end via call
• Going the extra mile to engage customers in solving issues and ensuring satisfaction
• Quickly and effectively building rapport with customers while diagnosing and resolving issues
• Providing white glove service and having the ability to provide an overall excellent customer experience
• Managing customer expectations regarding estimated response times

You Have

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
• Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns
• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
• Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Ability to work in a fast‑paced, hectic, changing environment
• Ability to organize and follow‑up multiple tasks/details with accuracy and timeliness
• Ability to operate a phone system and personal computer
• Ability to adhere to all organizational policies and procedures
• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
• Ability to perform basic mathematical functions
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.

Requirements

• Must successfully pass a background check
• High school diploma or equivalent required
• Post secondary degree is a plus
• Must have at least six months customer service experience or equivalent

IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate onlythrough official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website forreview and verification.