Walk-in | International Voice Process Executive

Foundever; Hyderabad; Presencial; INR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Two-Way Cab facility

Structured training

Fast-track career growth

Descripción de la vacante

Foundever invites applications for Customer Support Executive (International Voice Process) in Hyderabad. Freshers or candidates with up to 2 years of experience are welcome, with exceptional English skills required. The role involves night shifts (US time zone) and working from office in Hyderabad.

Key duties include handling calls, resolving billing and account queries, and updating CRM records. Competitive salary with incentives, structured training, and clear fast-track growth are offered.

Formación

• Excellent English communication skills (verbal & written).
• Freshers or candidates with 0–2 years experience welcome.
• Willingness to work night shifts and US time zones.

Responsabilidades

• Handle inbound/outbound calls for international customers with empathy.
• Troubleshoot basic billing/account/service queries and resolve issues.
• Update CRM records accurately and log interactions.
• Meet defined performance, quality, and CSAT targets.

Conocimientos

English Communication

Active Listening

Multitasking

Educación

10+2 or Graduation

Descripción del empleo

Foundever is Hiring: International Voice Process (Hyderabad)

Are you a Fresher with Excellent English Skills? Or an experienced professional looking to level up your career? Join Foundever, a global leader in customer experience! We are conducting a mega hiring drive for Customer Support Executives.

Job Highlights

• Job Title: Customer Support Executive (International Voice Process)
• Company: Foundever
• Location: Hyderabad (Work from Office)
• Experience: 0 - 2 Years (Freshers with exceptional English are highly welcome!)
• Shift: US / Night Shifts (Rotational)

Key Responsibilities

• Handle inbound/outbound calls for international customers with professionalism and empathy.
• Understand customer queries, troubleshoot basic issues (billing/account/service), and provide accurate resolutions.
• Accurately update customer records and log interaction details in CRM tools.
• Meet performance, quality, and customer satisfaction (CSAT) targets.

Candidate Requirements

• Education: 10+2 (Undergraduates) / Graduates are eligible.
• Skills: Exceptional English Communication (verbal & written), active listening, and multitasking abilities.
• Flexibility: Must be completely comfortable working in night shifts.

Benefits & Perks

• Free Two-Way Cab facility provided (Home pickup & drop).
• Structured training and defined fast-track career growth.
• Competitive salary package with performance incentives.