Customer Support Representative

Chandigarh News; Chandigarh; Sur place; INR 240 000 - 420 000; Plein temps

Résumé du poste

Chandigarh News is seeking a Voice Analyst to join our US Voice Process as a Customer Care Executive. You will be the first point of contact for US customers, delivering courteous, informed assistance and identifying upsell opportunities.

The role requires excellent English communication, prior customer service and sales experience, and comfort working in a fast-paced, rotational shift environment. A bachelor’s degree is preferred.

Qualifications

• Excellent verbal and written English communication required.
• Prior customer service and sales experience required.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and quick thinking.
• Willingness to work in rotational shifts including evenings, weekends, and holidays.
• Familiarity with basic computer skills and CRM systems.

Responsabilités

• Answer incoming calls from customers in a professional and courteous manner.
• Listen actively and ask probing questions to understand needs.
• Provide accurate information about products, pricing, promotions, and upsell opportunities.
• Handle objections empathetically and strive to close the sale.
• Document all customer interactions and inquiries.
• Maintain knowledge about products, services, and industry trends.

Connaissances

English communication

Customer service experience

Sales experience

Multitasking

Problem solving

Shift flexibility

CRM familiarity

General computer skills

Formation

Bachelor's degree

Outils

CRM systems

Description du poste

Job Description: Voice Analyst

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Education:

• Bachelor's degree in any field is preferred.