Customer Care Executive

Chandigarh News; Chandigarh; On-site; INR 240,000 - 420,000; Full time

Job summary

Chandigarh News is seeking a Voice Analyst to join the US Voice Process as a Customer Care Executive. You will be the first point of contact for US customers, addressing inquiries and guiding purchases with a strong emphasis on upselling.

Responsibilities include handling calls, listening to customer needs, providing product and pricing information, and documenting interactions in the CRM. A fast-paced environment requires multitasking, time management, and a proactive problem-solving mindset.

Qualifications

• Excellent verbal and written communication in English.
• Experience in customer service and sales.
• Ability to multitask and manage time effectively.
• Familiarity with CRM systems.

Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Listen actively to understand customer needs and concerns.
• Provide accurate information about products, pricing, and promotions, and upsell when appropriate.
• Handle objections with empathy and professionalism to close sales.
• Document all customer interactions and inquiries.
• Maintain knowledge of products, services, and industry trends.

Skills

Verbal English

Written English

Customer service

Sales experience

Upselling

Multitasking

Time management

CRM knowledge

Education

Bachelor's degree preferred

Tools

CRM systems

Job description

Job Description: Voice Analyst

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Education:

• Bachelor's degree in any field is preferred.