Walk-in | International Voice Process

Sutherland; Chennai; On-site; INR 268,000 - 335,000; Full time

Benefits offered by this job

Two-way cab facility

Job summary

Sutherland in Chennai is hiring for International Voice Process Technical/Customer Support, inviting freshers who are passionate about customer service and who have strong English communication skills. This role involves handling inbound international calls and providing technical support.

The position offers a 5-day work week with night shifts and a cab facility within up to 25 km. Selection process includes HR interview, SD panel interview, and voice assessment.

Qualifications

• Freshers are eligible to apply.
• Excellent verbal and written communication skills in English.
• Good articulation and problem-solving skills.
• Customer-focused attitude with a willingness to learn.

Responsibilities

• Handle inbound international customer calls
• Provide technical support and issue resolution
• Deliver high-quality customer service
• Maintain accurate customer interaction records

Skills

English communication

Customer service

Problem-solving

Job description

Greetings from Sutherland!

We are hiring immediate joiners for the International Voice Process Technical/Customer Support role. This opportunity is ideal for freshers who are passionate about customer service and have strong English communication skills.

Key Responsibilities

• Handle inbound international customer calls
• Provide technical support and issue resolution
• Deliver high-quality customer service
• Maintain accurate customer interaction records

Eligibility Criteria

• Freshers are eligible to apply
• Excellent verbal and written communication skills in English
• Good articulation and problem-solving skills
• Customer-focused attitude with a willingness to learn

Shift & Work Details

• 5-day work week with rotational shifts, rotational offs. (WFO)
• Predominantly night shifts
• Two-way cab facility provided (up to 25 km radius based on shift timing)

(Note: Looking for people who can join us 14th October)

Work Location

Sutherland A1 Block, Ground Floor, Gateway Office Parks Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station

Selection Process

1. HR Interview

2. SD Panel Interview

3. Voice Assessment