WALK-IN | International Non-Voice | Immediate Joiners

IntouchCX; Bengaluru; Vor Ort; INR 279.000 - 391.000; Vollzeit

Benefits dieser Stelle

2-way Cab Facility + Food

Zusammenfassung

IntouchCX in Bengaluru, India, invites applications for a Customer Service Associate (Non-Voice). You will provide email-based support, resolve technical issues, and empathize with customers to deliver prompt, tailored solutions.

You will use advanced troubleshooting, capture feedback for service improvements, and manage communications during critical events. Strong written and verbal skills, adaptability to shifts, and collaboration across teams are essential.

Qualifikationen

• Above average verbal and written communication skills.
• Ability to listen attentively and tailor responses.
• Ability to work in a fast-paced, changing environment.
• Ability to organize and follow-up multiple tasks with accuracy.
• Ability to operate a personal computer.
• Ability to adhere to organizational policies and procedures.
• Ability to work various shifts including days, afternoons, evenings, weekends and holidays.
• Ability to perform basic mathematical functions.
• Ability to interact with employees at all levels of the organization.

Aufgaben

• Providing support and resolve technical issues via email and other electronic communications.
• Building credibility and trust with the customer by empathizing with their problem in words.
• Proactively understanding their needs and responding promptly to resolve their issue.
• Applying advanced troubleshooting techniques to provide unique solutions to the customers' needs.
• Leveraging experience to provide feedback to the team on improving client services.
• Driving customer communication during critical events.
• Rotational Shifts

Kenntnisse

Verbal communication

Written communication

Active listening

Multitasking

PC literacy

Policy adherence

Shift flexibility

Numeracy

Interpersonal skills

Jobbeschreibung

Job description

Role & responsibilities

• The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:
• Providing support and resolve technical issues via email and other
• electronic communications
• Building credibility and trust with the customer by empathizing with their problem in words
• Proactively understanding their needs and responding promptly to resolve their issue
• Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
• Leveraging their experience to provide feedback to the team on how to improve client services
• Driving customer communication during critical events

Preferred candidate profile

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good pronunciation
• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
• Ability to work in a fast-paced, hectic, changing environment
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Ability to operate a personal computer
• Ability to adhere to all organizational policies and procedures
• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
• Ability to perform basic mathematical functions
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Perks and benefits

• 2-way Cab Facility + Food

Shift Timings

• Rotational Shifts

Location

• No. 92/1B, Konappana Agrahara, Electronic City Phase 1, Bengaluru, Karnataka, India - 560100