International chat process _4 month contract only experience candidate

IntouchCX; Hyderabad; On-site; INR 312,000 - 456,000; Full time

Job summary

IntouchCX is seeking a customer-focused, detail-oriented Customer Service Representative (English) to join our operations team, providing chat and email support. The role is full-time and work-from-site.

The ideal candidate communicates well, handles multiple chats, and thrives in a fast-paced environment, with a background in international customer support.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of experience in Customer Service, International Chat Support, or BPO Operations.
• Strong typing and multitasking abilities.
• Must successfully clear background verification requirements.

Responsibilities

• Provide prompt and professional support to customers through chat and email channels.
• Respond to customer inquiries and resolve issues efficiently while maintaining high levels of customer satisfaction.
• Accurately communicate information related to products, services, policies, and processes.
• Build customer trust through empathy, active listening, and effective written communication.
• Investigate customer concerns and provide appropriate resolutions within defined service standards.
• Document customer interactions and maintain accurate records in internal systems.
• Manage customer communications during critical situations and escalations.
• Ensure compliance with company policies, procedures, and quality standards.

Skills

Communication skills

Typing

Multitasking

Empathy

Problem-solving

Time management

Education

High school diploma or equivalent

Job description

Customer Service ( Non Voice Chat Support) -Work From Site - English -

Full-time

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful

connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team thats

all-in on making brands thrive, were setting the bar in quality-driven support.

About the Job

We are looking for customer focused and detailed oriented customer service representatives to join our

operations team. In this role, you will provide exceptional support to customers through chat and email

channels, ensuring timely resolutions of inquiries while delivering a positive customer experience.

The ideal candidate is an excellent communicator, possesses strong problem- solving skills, and thrives in a

fast-paced environment.

As a Customer Service Representative (English), You Will:

• Providing prompt and professional support to customers through chat and email channels.
• Respond to customer inquiries and resolve issues efficiently while maintaining high levels of customer satisfaction.
• Accurately communicate information related to products, services, policies, and processes.
• Build customer trust through empathy, active listening, and effective written communication.
• Investigate customer concerns and provide appropriate resolutions within defined service standards.
• Document customer interactions and maintain accurate records in internal systems.
• Manage customer communications during critical situations and escalations.
• Ensure compliance with company policies, procedures, and quality standards.

As a Customer Service Representative (English), You Have:

• Deliver exceptional customer service in every interaction.
• Gather, verify, and analyze customer information to provide effective solutions.
• Demonstrate empathy, patience, and professionalism when handling customer concerns.
• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good Communication
• Excellent attention to detail and problem-solving abilities.
• Ability to work effectively in a dynamic and fast-paced environment.
• Strong organizational and time-management skills.
• IntouchCX | intouchcx.com
• Ability to work flexible schedules, including weekends and holidays, as required.
• Experience handling multiple chats simultaneously.
• Strong analytical and decision-making skills.
• Previous experience in international customer support environments.
• Ability to learn new systems and processes quickly.

Requirements:

• High school diploma or equivalent required
• Minimum 6 months of experience in Customer Service, International Chat Support, or BPO Operations.
• Strong typing and multitasking abilities
• Must successfully clear background verification requirements.