International VOICE Process | Customer Support

JobShop; Bengaluru; On-site; INR 234,000 - 335,000; Full time

Benefits offered by this job

2-Way Cab Facility

Job summary

JobShop in Bangalore is seeking a Customer Support Executive for US / International Voice Process. The role involves handling voice queries, assisting with orders and accounts, and ensuring high CSAT scores.

Five days a week with night rotations is mentioned, and fresher or experienced candidates are welcome. Freshers receive 21,000 salary plus 4,000 night allowance; experienced staff may get a 30% hike and incentives.

Qualifications

• Freshers or experienced candidates eligible.
• Excellent spoken English required.
• Domestic voice experience also considered

Responsibilities

• Handle customer queries through voice calls
• Assist customers with orders, deliveries & account-related concerns
• Troubleshoot and resolve customer issues
• Provide professional and customer-focused support
• Maintain customer satisfaction and achieve CSAT targets
• Update customer information and interaction details in the system

Skills

Spoken English

Communication skills

Interpersonal skills

Education

12th Pass / Graduates

Job description

WERE HIRING

INTERNATIONAL VOICE PROCESS | CUSTOMER SUPPORT

• Position: Customer Support Executive
• Location: Bangalore
• Process: US / International Voice Process
• Shift: US / Night Rotational Shifts
• Working: 5 Days Working | 2 Rotational Offs

WHO CAN APPLY?

• Freshers & Experienced Candidates
• 12th Pass / Graduates
• Excellent spoken English
• Good communication & interpersonal skills
• Candidates with domestic voice experience can also be considered

JOB RESPONSIBILITIES

• Handle customer queries through voice calls
• Assist customers with orders, deliveries & account-related concerns
• Troubleshoot and resolve customer issues
• Provide professional and customer-focused support
• Maintain customer satisfaction and achieve quality/CSAT targets
• Update customer information and interaction details in the system

SALARY & INCENTIVES

• Freshers: 21,000 + 4,000 Night Allowance
• Experienced: 30% Hike
• Performance Incentives: 6,000 12,000
• CSAT Incentive: $3 per CSAT
• No restriction on the number of CSATs released
• 2-Way Cab Facility available for eligible night-shift timings.