Global Technical Helpdesk - Immediate Hiring

Sutherland; Chennai; On-site; INR 300,000 - 450,000; Full time

Job summary

Sutherland in Chennai is hiring for an International Technical Process-Customer Support role. Immediate joiners with 6 months to 2 years in complete voice support and strong English communication are invited to apply.

Responsibilities include providing technical support, handling international calls, delivering high-quality service, and maintaining accurate interaction records. 5-day WFO, predominantly night shifts, cab up to 25 km. Joining by Sep 23.

Qualifications

• Minimum 6 months to 3 years of experience in complete voice support.
• Excellent verbal and written communication skills in English.
• Customer-focused attitude with a willingness to learn.
• Good articulation and problem-solving skills.

Responsibilities

• Provide technical support and issue resolution.
• Handle inbound international customer calls.
• Deliver high-quality customer service.
• Maintain accurate customer interaction records.

Skills

Voice support experience

English communication

Customer service

Job description

Job descriptionGreetings from Sutherland!

We are hiring immediate joiners for the International Technical Process-Customer Support role. This opportunity is ideal for Experienced candidates who have minimum of 6months-2years experience in Complete Voice Support and passionate about customer service and have strong English communication skills.

Key Responsibilities:

Provide technical support and issue resolution

Handle inbound international customer calls

Deliver high-quality customer service

Maintain accurate customer interaction records

Eligibility Criteria:

Looking for people who have minimum of 6 months-3 years of exp in complete voice support.

Other domain experience will not be considered as a experience.

Excellent verbal and written communication skills in English

Good articulation and problem-solving skills

Customer-focused attitude with a willingness to learn

Shift & Work Details:

5-day work week with rotational shifts, rotational offs. (WFO)

Predominantly night shifts

Two-way cab facility provided (up to 25 km radius based on shift timing)

Compensation CTC:

3.00LPA to 4.5LPA (varies based on candidates experience & their previous CTC)

Work Location:

Sutherland A1 Block, Ground Floor, Gateway Office Parks Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station

(Note: Looking for people who can join us by September 23rd)

Selection Process

1. HR Interview

2.SD Panel Interview

3.Voice Assessment